FORT WORTH, Texas-Sprint Spectrum L.P. announced plans to establish a national customer care center and a regional headquarters for its personal communications services in the Dallas-Fort Worth area.
The customer care center, scheduled to open later this year in Fort Worth’s Mercantile Center Business Park, will provide nationwide point of service contact, order entry, service activation and ongoing customer support, said Sprint Spectrum. The facility is expected to generate 800 jobs.
Sprint Spectrum said it will build an electronic voice and data switching center in Fort Worth to serve as the hub of the wireless system serving Dallas-Fort Worth. The company also will form its Southwest region headquarters in Dallas. The headquarters will oversee field operations in Texas, Oklahoma, Arkansas, Kansas and Missouri and create 100 senior management positions, said the company.
John Garcia will serve as Southwest region president and Stephen P. Geldmacher has been appointed area vice president with responsibilities for business operations in the northern and western areas of Texas and the northern area of Louisiana.
Sprint Spectrum expects construction of the customer care center to be completed by Sept. 1. The regional headquarters is slated to be finished by the end of October. The cost of both projects is about $12.9 million, said the company.
Sprint Spectrum is constructing a nationwide network based on Code Division Multiple Access technology to deliver PCS to consumers and businesses by late 1996. The company plans to provide all-in-one communications in a palm-sized handset encompassing a portable telephone, text pager and answering machine. The network will cover 32 major trading areas.
Sprint Spectrum is a joint venture of Sprint Corp., Tele-Communications Inc., Cox Communications and Comcast Corp.
