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CONVERGYS, AT&T ENTER OUT SOURCING AGREEMENT

CINCINNATI-Convergys Corp. said it signed an outsourcing agreement with AT&T Wireless Services Inc. to extend the current contract for inbound customer care and related services to 2006.

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Convergys handles many types of customer-care calls for AT&T Wireless, including general billing, credits and adjustments, account status changes, roaming and technical troubleshooting.

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