RESTON, Va.-In its new Performance Plan, CelPlan Technologies, a wireless software and systems consultant, has promised its customers it will provide advanced engineering solutions that improve network capacity-or the customer doesn’t have to pay.
“We believe that this offer is unique in the telecommunications and engineering consulting industries,” said Leonhard Korowajczuk, the company’s president. “But after completely satisfying more than 100 customers worldwide, we are confident that we can meet any technical system challenges head on, allowing our customers to squeeze more capacity out of their networks and improve their service quality.”
Under CelPlan’s new strategy, the company will meet with its customer to agree on levels of improvement and to set capacity and quality objectives. If the agreed-upon goals are not met, the customer does not pay.
