SINGAPORE—The Infocomm Development Authority (IDA) of Singapore has asked StarHub to explain in 14 days why it cut more than 10,000 subscriber services. In a statement, IDA said it would review StarHub’s explanation before it determines if regulator intervention is needed.
Subscribers who had not paid their bills for more than three months were affected by the move.
The carrier should have considered more carefully the impact of the suspension on the public, said IDA. IDA also questioned whether StarHub had enough resources to handle the influx of customer enquiries, bill settlements and reactivation of its services before it decided to carry out the suspension.
The Consumer Association of Singapore (CASE) said StarHub should have resolved the nonpayment situation more amicably. The watchdog body is now gathering feedback from irate customers. A StarHub spokesperson said more than half of the defaulting customers had made good on their outstanding bills.
