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Convergys signs service bureau agreement with Compaq

NEW YORK—Under the terms of a service bureau agreement announced Feb. 7, Convergys’ Geneva Active Revenue Management software is providing billing and customer care support for Compaq Computer Corp. iPAQ and iPAQ BlackBerry devices.

The Geneva ARM software provides real-time, transaction-based rating and billing, and it also provides account activation and billing inquiry services.

Convergys said the agreement is significant for it because it is the first deployment of Geneva software in a service bureau relationship.

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