SAN FRANCISCO-The market for enterprise and telco-grade voice processing infrastructure will grow from $250 million in 2002 to $600 million in 2007, according to a new report from Zelos Group.
Analysts expect near-term growth to be driven by voice-enabled applications that allow for self-service and voice control over tasks like voice-activated dialing, directory assistance and Web-like support or order entry. By 2007, Zelos Group expects revenues to shift from core technology licenses to application software, integration and use in vertical market segments.
“Core technologies are getting more affordable and simpler for both carriers and enterprises to deploy,” said Dan Miller of Zelos Group. “Price reductions for automated speech recognition and text-to-speech software temper revenue growth, but also reduce risk for investors and cultivate broader acceptance among enterprise and telco customers.”
