Dear Editor:
In the June 23 edition of RCR Wireless News, Dan Meyer reported on T-Mobile selling unlimited data service for $20 per month. I would expect that RCR would do some investigating rather than reporting T-Mobile’s press releases.
I am certain that this is NOT an isolated story:
In Feb ’03, I switched from Cingular to T-Mobile after receiving a bill for $75 of data calls (I have a Bluetooth-enabled Ericsson GSM phone and a BT-enabled iPAQ for my e-mail when traveling). T-Mobile claimed that I would pay $20 per month for 10 megabytes of data and enjoy GPRS connectivity (better than regular dial-up speeds).
I would estimate that I have enjoyed no more than five GPRS sessions in that time. On a recent 10-day trip to Atlanta, Philadelphia and Boston, I had NO connectivity. I spent four hours on the phone with their “Level 3 Wireless Technical Support” who were helpful, friendly and concerned for my problem, but unable to get the network part of T-Mobile to fix the problem. To my understanding, T-Mobile is still unable to provide GPRS connectivity to me.
I feel that T-Mobile simply sold a service that it could not support.
John Constantine
ELITE Industrial Group
