BIRMINGHAM, Ala.-Cingular Wireless L.L.C. introduced a new monthly billing format for customers in Alabama, Mississippi and Louisiana designed to increase customer satisfaction while reducing questions about billing issues, which the carrier said currently accounts for about 12 percent of all customer service calls.
Cingular said the new format, which was unveiled last week at the Cellular Telecommunications & Internet Association’s Wireless 2004 show in Atlanta as part of Cingular’s new customer service initiatives, was created with input from customers and employee focus groups and better categorized vital information and moves the most relevant data to the first page of the bill. The carrier noted that additional customer service initiatives would be rolled out throughout the year.
