SAN ANTONIO-A new Cingular Wireless customer service will give its customers a personalized summary of their service plans immediately following signing up for service.
The company said its Cingular Service Summary gives new customers service plan details, a simulated first bill with estimated charges, an example of an ongoing bill, color-coded coverage maps specific to the calling plan, and other details about the terms of service.
The service is rolling out in company-owned stores throughout South Texas and will be available in exclusive agent locations later this summer. The company said this latest initiative is just part of its efforts to improve customer service overall.
“The first step for our Cingular sales associates is to assist customers with finding and selecting a phone and wireless service plan that fits their unique needs,” said Andy Shibley, vice president and general manager for Cingular Wireless in South Texas. “The next step is to ensure our customers understand the particulars about their calling plan and know how to use all of the features. Our Cingular Service Summary gives customers information in a simple format customized just for them-so they can enjoy all the benefits of being mobile.”
