SEATTLE-Nextel Partners Inc. is expanding its use of Seattle-based Par3 Communications’ customer care platform for automating collections, welcoming and interacting with new customer, and to provide automated details on using voicemail, wireless Web access, plan limits, billing cycles and walkie-talkie services.
“With Par3, we can ensure that our new customers start out on the right foot by confirming that they understand their service plans and the features available on new mobile devices,” said Jennifer Reynolds, a program analyst for Nextel Partners. “In addition to delivering a better customer service experience, we are also maximizing list penetration and minimizing the involvement of our customer care representatives, which provides a significant operational advantage.”
The Par3 service verifies the customer’s identity and then guides them through tailored options based on their service plan. According to Par3, “results show nearly 70 percent of right party contacts listen through the message.”
Par3 recently announced plans to acquire EnvoyWorldWide, which helps companies automate inbound and outbound interactions for business purposes and emergency communication.
