Synchronoss inks iPhone activation contract

Software vendor Synchronoss Technologies Inc. said that it has signed a multi-year deal with AT&T Inc. to “support the launch and ongoing operational support” for the iPhone. Stephen Waldis, president and CEO of Synchronoss, called the unique iPhone activation process a paradigm shift.
Most analysts estimated the number of iPhones initially sold at around 500,000. Fewer than 2% of customers had troubles with activation, according to a source familiar with the situation. On various message boards, the most common complaints seemed related to slow porting of some numbers; trouble adding the phone to legacy AT&T plans; business customers being unable to activate their devices until they began a consumer account; and a few people having trouble transferring numbers from prepaid to postpaid accounts.
Overall, however, the process was a success, Waldis said.