Verizon Wireless said it plans to add between 150 and 200 customer service representative jobs to its call center in Mankato, Minn., during the next 12 to 15 months. The carrier also named Joseph Hall director of customer service for the Minnesota facility.
As such, Hall will direct and manage activities at the center, which employs nearly 500 people, most of them in customer service positions. Verizon has added 257 employees in the center since acquiring it in January. The center primarily serves Verizon Wrieless customers in the five-state Great Plains region, as well as handing some customer support for the entire Midwest area.
Sprint Nextel Corp., meanwhile, said it plans to add 100 jobs in its Hampton Roads, Va., call center as it tries to improve customer service. The carrier employs about 750 people at the facility, including 70 hired earlier this year.
Verizon Wireless to hire 100-plus in Minnesota, Sprint to hire in Va.
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