Verizon Wireless to hire 200 customer-care reps

Verizon Wireless said it is hiring 200 customer care and technical support representiatives at its Henrietta, N.Y., call center to handle local and nationwide customer service inquiries.
“As our customer base grows and the devices and services they use become more sophisticated, providing an outstanding customer experience becomes even more important,” said Russ Preite, president of Verizon Wireless’ Upstate New York Region. “We’ve been fortunate to continue to find top-quality, highly skilled talent in the Rochester area. Today’s announcement further endorses our commitment to Rochester and to maintaining superior customer service for our customers.” The center employs nearly 1,200 people, having added more than 200 positions last year.
As customer service gets increasingly technical with smartphone adoption, a number of companies are selling products and services to try to aid consumers with one phone call, instead of passing the calls up to more experienced reps. A report from InnoPath Software earlier this year said smartphone support costs four times that of feature-phone support.
Verizon Wireless said it offers competitive salaries and benefits including health, dental and vision coverage that begin on the first day of employment, a 401(k) program with a 6% company match, an annual bonus program, profit sharing, merit increases, tuition assistance, adoption assistance, an on-site health and wellness facility and more.