Offering digital services to gain new revenue continues to be the hot topic this year at TM Forum Management World Americas (check out all pieces and see our videos). During the trade show, TM Forum released a suite of best practices and standards, including a digital services program.
“It is a new initiative, an open digital economy group that will help to bring together some of the largest operators and vendors to understand the challenges and bring common solutions,” Nik Willetts, TM Forum chief strategy officer, told RCR Wireless News in a video interview. When launching digital services, Willets said that time to market, scalability and maintaining profitability are key.
The new initiative, named Frameworx 12.5, includes extensive contributions from 200 TM Forum members. It features new guidebooks, models and tools to advance service delivery and defines new ways to measure business performance through KPIs and maturity models. The goal is to show members how they can meet their evolving needs and solve a range of business problems, such as reducing cost and risk, and strengthening IT and operations foundations.
New features include several management tools such as multi-cloud, customer experience (CEM), revenue, partnership, security and product lifecycle management.
