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TM Forum releases framework, looks at digital services

by Roberta Prescott
written by Roberta Prescott Share
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Offering digital services to gain new revenue continues to be the hot topic this year at TM Forum Management World Americas (check out all pieces and see our videos). During the trade show, TM Forum released a suite of best practices and standards, including a digital services program.

“It is a new initiative, an open digital economy group that will help to bring together some of the largest operators and vendors to understand the challenges and bring common solutions,” Nik Willetts, TM Forum chief strategy officer, told RCR Wireless News in a video interview. When launching digital services, Willets said that time to market, scalability and maintaining profitability are key.

The new initiative, named Frameworx 12.5, includes extensive contributions from 200 TM Forum members. It features new guidebooks, models and tools to advance service delivery and defines new ways to measure business performance through KPIs and maturity models. The goal is to show members how they can meet their evolving needs and solve a range of business problems, such as reducing cost and risk, and strengthening IT and operations foundations.

New features include several management tools such as multi-cloud, customer experience (CEM), revenue, partnership, security and product lifecycle management.

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Editor, [email protected] Roberta Prescott is responsible for Latin America reporting news and analysis, interviewing key stakeholders. Roberta has worked as an IT and telecommunication journalist since March 2005, when she started as a reporter with InformationWeek Brasil magazine and its website IT Web. In July 2006, Prescott was promoted to be the editor-in-chief, and, beyond the magazine and website, was in charge for all ICT products, such as IT events and CIO awards. In mid-2010, she was promoted to the position of executive editor, with responsibility for all the editorial products and content of IT Mídia. Prescott has worked as a journalist since 1998 and has three journalism prizes. In 2009, she won, along with InformationWeek Brasil team, the press prize 11th Prêmio Imprensa Embratel. In 2008, she won the 7th Unisys Journalism Prize and in 2006 was the editor-in-chief when InformationWeek Brasil won the 20th media award Prêmio Veículos de Comunicação. She graduated in Journalism by the Pontifícia Universidade Católica de Campinas, has done specialization in journalism at the Universidad de Navarra (Spain, 2003) and Master in Journalism at IICS – Universidad de Navarra (Brazil, 2010) and MBA – Executive Education at the Getulio Vargas Foundation.

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