Continuing to show that smaller operators can be as innovative as their larger rivals, Mississippi-based C Spire plans to deploy a service assurance platform from Centina Systems that promises real-time, end-to-end network visibility designed to help with network troubleshooting and resolution.
C Spire will deploy the NetOmnia platform for its fault and performance management, Ethernet assurance and service level agreement manager functionality across the operator’s Internet, wired and wireless network platforms. C Spire’s mobile network reportedly serves more than 1 million customers, with the operator also providing wired Internet services at speeds of up to 1 gigabyte and support for network backhaul.
Financial details of the deployment were not released.
The service assurance market has garnered increasing attention from mobile operators looking to more efficiently tap into their network resources. Sprint last year signed a deal with NetCracker to provide support for the carrier’s Spark network program. RCR Wireless News also released a report looking at the service assurance market.
A recent report from Analysys Mason forecast that the worldwide service assurance market would grow from $2.93 billion in 2013 to $4.13 billion in 2018, representing a 7.2% compound annual growth rate. The report noted that mobile assurance systems would drive most of that growth as “operators will invest in systems that can monitor legacy (2G), 3G and LTE at the lowest total cost of ownership.” The report added that telecom big data analytics will also “use assurance systems as a source of customer behavior data to improve customer loyalty and reduce churn.”
C Spire last year rolled out its Pulse data analytics solution that the carrier said was designed to improve its customer experience management abilities, including predictive analysis on potential churn habits. C Spire noted that the platform showed a 50% improvement in retention efforts and a boost in new product sales.
Bored? Why not follow me on Twitter?
