The Irish telco launched the digital transformation process following merger with rival operator O2
BERLIN – Irish mobile operator Three Ireland is investing heavily in digital transformation as well as the continued deployment of its 4G network, CTO David Hennessy said during a keynote at Amdocs’ Experience 2017 event.
The executive said the main goals of the telco’s digital transformation process are to transform its information technology infrastructure, to offer world-class customer experience and to implement a cost-saving strategy.
The digital transformation process includes the integration of former O2 IT systems as well as the elimination of duplicate IT costs. Three completed the merged with rival operator O2 in 2015 creating the second-largest mobile operator in Ireland.
Hennessy said after completion of the merger process, Three had a number of challenges including the duplication of IT sets, customer bases and portfolio of retail products. “We also needed to replace the old systems.”
The first step following the merger was to stabilize through an upgraded version of a billing platform and the implementation of fully supported software to protect against major downtime and other issues. The executive also said that during this phase, which was completed this month, Three also moved billing into new state-of-the-art data centers.
The second phase stipulates the consolidation of the digital transformation process with the implementation of a single set of systems in order to lower overall complexity. This phase also includes a faster time-to-market approach for new propositions and offerings for subscribers as well as the implementation of consolidated Business Intelligence reporting. Three expects this phase to be completed during the second quarter of next year.
The executive said that the company’s digital transformation process will be fully completed in the first quarter of 2018, with state-of-the-art customer relationship management and digital self-serve platforms and a full omni-channel experience for Three’s customers, among other implementations.
