News reports suggest Samsung Note 7 production facility is shut down as reports of exploding phones, including replacements, continue
After debuting its high-end new Note 7 smartphone in August, Samsung issued a recall on Sept. 1 and began sending out replacements in response to reports of the phones exploding, catching fire and injuring users.
Since then, there have been more reports of defective devices, including the replacements meant to solve problems associated with the first production run.
T-Mobile US said in a statement: “T-Mobile is temporarily suspending all sales of the new Note 7 and exchanges for replacement Note 7 devices. Customers can still bring their recalled Note 7 or the new replacement Note 7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory.”
From AT&T Mobility: “Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Note 7s at this time while we wait for the outcome of the investigations. Assuming the investigations complete successfully with no safety issues identified, our current plan is to resume exchanges with new Note 7s at that time.”
Verizon Wireless reps told The Verge: “Samsung is working with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note 7 smartphones. While the investigation is underway, Verizon is suspending the exchange of replacement Note 7 smartphones. Any Verizon customer concerned about the safety of their replacement Note 7 smartphone may take it back to the original point of purchase to exchange it for another smartphone. Verizon online customers may also exchange their replacement Note 7 smartphones at Verizon stores.”
The New York Times, siting a source “familiar with the decision,” reported Samsung has temporarily stopped production of the Note 7.
