Mobile and social technologies represent a departure from the information technologies that CIOs are used to, such as ERP and CRM. Â This change is one of the three fundamental questions IT leaders and CIOs are facing, according to Mark McDonald, Gartner group vice president and head of research in Gartner Executive Programs.
Along with many advantages, new technologies create new demands, what Gartner calls a nexus of forces; the other two critical issues CIOs will deal with now and in the upcoming years are: the change in CIOs’ focus from cost to growth and the competition IT organizations face.
In a video interview with RCR Wireless News during the Gartner Symposium in São Paulo, McDonald explained why 2012 marks the start of a very critical three-year period for IT organizations, similar to the period between 1997 and 2000, when many CIOs did not immediately address the rise of e-commerce.