Dear Editor,
I just read your news story regarding T-Mobile strong-arming dealers selling Cingular service (July 28 issue). I agree commissions are better and service is better. T-Mobile’s answer is better customer service, yet they continue to allow false plan advertising in the major New York market (ongoing for years despite many notifications) allowing fast-food restaurants, travel agencies, 7-Eleven stores, jewelry stores and Chinese take-out restaurants to sell their product. Sure increases customer service. What a pile of bull! If they were truly interested in increasing customer service, they would not be afraid of Cingular because good customer service is an important selling point.
Ms. Tompkins, can you answer how a problem can get resolved in a 7-Eleven or travel agency or jewelry store, let alone a Chinese take-out restaurant, if the primary business is not selling cellular phones? I am very interested in your letter.
Jon Slovac
