RESTON, Va.—Nextel Communications Inc. and IBM unveiled a strategic alliance covering the development, marketing and deployment of mobile e-business solutions to enterprise customers in the United States, as well as an eight-year, $1.2 billion customer relationship management outsourcing initiative to manage Nextel’s customer care services.
IBM said it would partner with CRM solutions provider TeleTech to manage six of Nextel’s customer care centers. Nextel expects the agreements to reduce future costs by more than $1 billion over the eight-year term and enhance revenues through the deployment of new wireless data services.
