SANTA CLARA, Calif.-Siemens Information and Communication Networks Inc. and InterVoice
Inc. jointly introduced the first interactive voice response solution to “push” alphanumeric caller
information to agent phone displays without the aid and expense of computer telephone integration. The solution is
based on Siemens’ Automatic Call Distributor Prompt Response Integration technology.
With APRI, callers receive
more information about their wait time for an agent and more options for securing information on their own, without
losing their position in the call queue. APRI also can populate agent phone displays with up to 48 alphanumeric
characters supplied by the IVR that can identify the caller and his or her needs, all without the use of CTI, said the
companies.
