Service assurance and network management company Empirix will be acquired by private equity investment firm Thoma Bravo LLC.
The transaction is expected to be finalized by early November. Terms of the deal were not disclosed.
Empirix serves mobile operators, service provides and enterprises with network optimization...
IBM made two acquisitions over the last week aimed at enhancing both big data and customer experience. Focusing on communications service providers (CSPs), Big Blue announced a definitive agreement to acquire The Now Factory, a privately held provider of analytics software that helps CSPs...
Media and communications, banking and services are the industries leading big data investments in 2013: 35% of media and communications organizations said that they have already invested in big data, followed by 34% of banking organizations and 32% of services firms, according to a...
Infobright Webinar: Investigative Analytics for Customer Experience
Mobile carriers must maintain their networks and offer more products to retain customers. According to a new report from Accenture, “this will require deep insight into subscriber behavior, new forms of collaboration within the industry, new capabilities within...
VPISystems launched a policy analytics offering dubbed OnePlan Policy Analytics, which promises to enable mobile operators to create policies that reflect their subscribers' behavior, preferences and network conditions. It also touches the modeling and analyzing network requirements for new business opportunities and promotions by...
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
As telecom operators face increased competition not only from other carriers but also from over-the-top players, RCR Wireless News takes an in-depth look at what chief information officers (CIOs) can do to help telcos become more competitive.
The recently released feature report explores CIOs’ greatest challenges and...
Nokia Solutions and Networks (NSN) announced that Beijing Mobile, a branch of the Chinese operator China Mobile, will implement NSN's extensive quality of experience (QoE) solution, aiming to improve its customer experience by linking network performance with subscriber satisfaction and application behavior. The carrier...
Two analysis firms, MarketsandMarkets and IDC, have released their forecasts for the big data market.
According to a report from MarketsandMarkets, the big data market will be worth $46.34 billion by 2018. The global big data market is estimated to be $14.87 billion and expected to grow...
We all know that bullying is a major problem in K-12 education with it being more of a problem (but not exclusively) in high school (typically 9-12th grades). This problem is exacerbated by
A survey from Informa Telecoms & Media showed impressive numbers of big data adoption among telecom companies. According to the study conducted with approximately 120 operators in June 2013, 48% of carriers said they are already implementing big data projects.
However, Informa notes that the...
Although big data has recently taken the mainstream spotlight and become a major initiative in the enterprise, it has always been at play in the wireless space. The challenge now is
Redknee Solutions announced that a tier 1 operator in the Asia-Pacific (APAC) region is launching its latest policy management solution, PCS-5000. A provider of billing and charging software and solutions for communication service providers, Redknee Solutions didn't name the operator but did state that the solution will...
As the digital economy prevails with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving more sophisticated charging and
How should carriers engage customers using an analytics platform? RCR Wireless News interviewed Nice Systems director of innovation and solutions, Matthew Storm, to find out. Earlier this year, Nice Systems announced a new customer engagement analytics platform that allows organizations to capture and analyze...
When it comes to customer experience management, it is critical for telecom operators to understand their clients and how they consume services. In a video interview with RCR Wireless, Larry Lenhart, CEO of Carrier iQ, explained how carriers can get data by putting software on devices...
U.S. Cellular has signed an agreement with Acxiom to use data and analytics for customer recognition, data enhancement and analytics services to meet consumer needs. The Chicago-based carrier will use Acxiom's data to build a 360-degree view of its customers and markets to deliver...
So you think big data is the opportunity of the decade? You’re right, but at the same time it’s possible that you are overlooking a major issue that thwarts your company’s big data ambitions. For many service providers,
AT&T has updated its privacy policy, stating that the company may sell aggregate and anonymous user usage information to advertisers. In a blog post, Bob Quinn, AT&T’s senior vice president-federal regulatory and chief privacy officer, noted that many companies are increasingly using customer data...
Why haven't telecom operators used big data analytics tools yet? According to Ovum, one of the major reasons is a traditional stumbling block: telco organizational and data structures. According to the firm, a well-executed big data analytics project requires a flexible business structure and...
SINGAPORE—During this year''s Amdocs InTouch event in Singapore, several speakers presented their predictions for the near future of telecommunications and social media. RCR Wireless News attended Amdocs In Touch, and here are some videos from the event.
Social media trends
During a speech at Amdocs InTouch, Randi...
SINGAPORE–Can data become a new currency? This question was raised by Alastair Hanlon, Amdocs vice president of market strategy, during media sessions at this year’s InTouch event. “The new economy is driven by big data, and there are new ways to monetize it,” he...
Wireless carriers are constantly looking for ways to glean more value from their network deployments, a process being helped by increased usage of telecom analytics and big data platforms. RCR Wireless News recently hosted a video panel on the topic, gaining insight into the...
