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Using real-time analytics to boost CRM performance

Guavus notes the importance of analytics to CRM Customer relationship management has always been a serious subject for mobile operators. As in most markets around the world, the wireless communications space often has more competitors than other communication segments, forcing mobile operators to remain especially...

Software: SDN, NFV focus at AT&T changing legacy mindset

Software is becoming an increasingly important part of telecommunication networks and deployments as both wired and wireless carriers look to add functionality to operations while increasing simplicity and reducing costs. RCR Wireless News is keeping an eye on recent developments through its weekly “Software”...

U.S. Cellular views CRM as crucial for customer loyalty

Regional carrier sees additional CRM opportunities with move toward LTE Customer relationship management has always been a serious subject for mobile operators as in most markets around the world the wireless communications space often has more competitors than other communication segments. This has forced mobile...

AT&T targets 75% NFV, SDN control of network by 2020

Software, NFV, SDN focus bolsters workforce opportunities Software is set to become a bigger focus for AT&T, with the telecom operator stating plans to virtualize and control more than 75% of its network using software architecture by 2020. This is expected to be accomplished through...

Software: TM Forum updates NFV best practices, Frameworx suite

Software is becoming an increasingly important part of telecommunication networks and deployments as both wired and wireless carriers look to add functionality to operations while increasing simplicity and reducing costs. RCR Wireless News is keeping an eye on recent developments through its weekly “Software”...

AT&T bolsters SDN, NFV plans

Telecom giant adds Cisco, Ciena, Brocade to Domain 2.0 program AT&T continues to bolster its software-defined networking and network function virtualization plans, announcing the addition of Cisco Systems, Ciena and Brocade Communications Systems to its Domain 2.0 supplier program. The 2.0 program was unveiled late last...

IEEE GlobeCom: Cloud security through virtualization

AUSTIN, Texas – Speaking at this week's IEEE GlobeCom expo in Austin, AT&T Chief Security Officer Edward Amoroso proposed that enterprise cloud security could potentially be based on the same network architecture used by an infamous piece of malware. Amoroso gave a keynote speech envisioning...

Editorial Webinar: Customer Relationship Management

Predicting Subscriber Health with CRM Evolving network and software technologies are providing customer relationship management (CRM) platforms with greater insight into what consumers expect from mobile services, which is coming at a time when the telecom space is seeing increased competition from rival operators, OTT...

Feature Report: Customer Relationship Management

Evolving network and software technologies are providing CRM platforms with greater insight into what consumers expect from mobile services, which is coming at a time when the telecom space is seeing increased competition from rival operators, OTT players and broader telecom providers. This report looks...

IEEE GlobeCom: 5G prototyping with updated LabView

AUSTIN, TEXAS – National Instruments co-founder James Truchard today highlighted his company’s recently updated LabView Communications System Design Suite, which integrates software-defined radio hardware with comprehensive software for 5G prototyping. Truchard, speaking from the IEEE GlobeCom show in Austin, Texas, said the redesigned LabView can support...

TM Forum DD: HP expands NFV support

SAN JOSE, Calif. – Hewlett-Packard continues to push into the network function virtualization space, announcing new features of its HP OneNFV Program it said targets telecommunication providers. The new capabilities include NFV Director 2.0, virtualized mobile core, HP API Management and HP Multimedia Services...

Software: Big data, analytics set to drive telecom spend

Software is becoming an increasingly important part of telecommunication networks and deployments as both wired and wireless carriers look to add functionality to operations while increasing simplicity and reducing costs. RCR Wireless News is keeping an eye on recent developments through its weekly “Software”...

CENTRI Webinar: Cloud Transformation: Tackling Growing Challenges

Organizations of all sizes have been migrating to the cloud for increased flexibility, accessibility, and cost efficiency. While the benefits of shortened deployment times, lower CAPEX, pay-as-you-go convenience, and technology independence are well documented, the cloud subscribers face challenges in the area of data...

Cisco targets VoLTE, VoWi-Fi challenges

Cisco talks QoS issues, virtualization potential The drive toward network simplicity continues to run up against the need for mobile operators to support two separate networks in order to handle voice traffic (2G/3G) and growing data demand (LTE). The solution everyone is looking to move toward...

White Paper: Unlocking the power of context to manage network growth

 A shift to better subscriber experience and network utilization With the growth in mobile data, operators face more than an increase in the volume of traffic. The complexity of managing that traffic has also intensified, driven by subscribers expecting an ever-higher quality of experience(QoE), and by...

White Paper: Transform Your Business With Mobile Apps

Proactively embracing the power of mobility in the enterprise As mobility becomes an increasingly hot topic in the enterprise, business and IT leaders are beginning to understand the potential of mobile apps to transform business processes and change the way people work.  This short report will: Outline the mobile...

Mobile Midday News: Denmark tops ICT index

Denmark has overtaken South Korea as the most connected country on the planet and Ericsson has partnered with IBM to design a new phased-array antenna. http://youtu.be/4DXDxjTXloA The United Nations' Information and Communication Technology Task Force on Nov. 24 released its most recent development index ranking 166...

EMEA: Should customer relationship management go social?

Social media is a large part of how today’s society communicates with each other on a personal level, so why shouldn’t it play a role in how companies and their customers communicate? According to a Coleman Parkes consumer study, 50% of consumers would like to communicate...

Software: Multiscreen NFV key to TV providers

Software is becoming an increasingly important part of telecommunication networks and deployments as both wired and wireless carriers look to add functionality to operations while increasing simplicity and reducing costs. RCR Wireless News is keeping an eye on recent developments through its weekly “Software”...

Data analytics streamlined with SevOne’s network architecture

DALLAS – Data analytics and performance monitoring services provider SevOne was in Dallas for the LTE North America conference to demonstrate its Cluster network architecture. Matt Goldberg, senior director of service provider solutions for SevOne, talked with RCR Wireless News about how the company’s product...

Telco cloud upgrade for Telefonica coming from HP

With an eye on increasing customer retention, Spanish-based global telecommunications services provider Telefónica Global Technologies announced a deal with Hewlett-Packard to upgrade the company's global telco cloud systems. The partnership calls for HP to equip the mobile broadband and telecom operator, which operates in Europe, Asia...

Zero-touch authentication gives security with no hassle

We're all familiar with the one- or two-step verification processes associated with online or mobile transactions; it slows down a user but provides security for potentially sensitive information. But now, zero-touch authentication could remove the hassle while maintaining security. Ram Varadarajan, SVP and GM of...

Analyst Angle: The real challenge of mobile virtualization

Editor’s Note: Welcome to Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry. By now you will have heard of mobile virtualization and the potential benefits offered to mobile operators. Virtualization...

Software: AT&T, NTT back SDN ONOS platform; HP, Wind River partner on NFV

Software is becoming an increasingly important part of telecommunication networks and deployments as both wired and wireless carriers look to add functionality to operations while increasing simplicity and reducing costs. RCR Wireless News is keeping an eye on recent developments through its weekly “Software”...