Social media is a large part of how today’s society communicates with each other on a personal level, so why shouldn’t it play a role in how companies and their customers communicate?
According to a Coleman Parkes consumer study, 50% of consumers would like to communicate...
Amdocs announced a strategy and ecosystem to enable further service virtualization by its customers. Within the announcement there are three topics which combined enable their strategic vision for an open network functions virtualization cloud.
The first new product is a Network Cloud Service Orchestrator or...
Amdocs’ OpenMarket division launched a mobile messaging solution that it claims is designed to help enterprise customers deliver improved customer engagement services.
The company said the offering is based on its Mobile Engagement Platform, providing “two-way” global text messaging for “immediate and direct interaction at...
Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control...
RCR Wireless releases a new feature report that explores recent developments and advances in the collection and analysis of data across the telecom operator's broad horizontal view: from business systems, the network, and devices. Distilling data from those sources into actionable intelligence remains a...
LAS VEGAS — Now that LTE deployments have become nearly ubiquitous among the nation’s larger operators, the next challenge for operators is how to drive more revenues from those deployments. Having spent billions of dollars in acquiring the necessary wireless spectrum and costs associated with...
Two new reports on the implementation of big data analytics pinpoint the potential that telecom operators — and many other verticals — are hoping to benefit from by relying more heavily on data to fuel decisions from marketing to business operations to network management.
Frost...
Amdocs reported strong results during the most recent quarter, with revenues up more than 7% year-over-year driven by activity in emerging markets and in North America.
Its revenues for the most recent quarter were $902 million, and the company noted that positive foreign currency developments affected...
Ninety-nine percent of businesses worldwide are small- to medium-sized businesses, so it’s no surprise that this segment represents the fastest growing customer segment for service providers.
Amdocs recently released a study on the State of the RAN as of the end of 2013 in comparison to the end of 2012. Sure, we all know that data continues to grow, video usage continues to grow and the customer experience challenges continue...
Last week I attended the joint shows of LTE World Summit and Connected Cars 2014 and there was a lot to talk about. Hopefully you’ve seen our coverage, but just to highlight a few topics we mentioned in more detail and a few new...
Amdocs showcased its offering for small cell network planning that leverages recent acquisitions, including Actix and Celcite, at the recent LTE World Summit.
Neil Coleman, director of marketing at Amdocs, discussed the Smart Cell Placement solution with RCR Wireless News. Smart Cell Placement identifies experience...
Carriers have recognized social media as a marketing channel for years, but now software companies are helping them connect billing systems and customer care centers with social media as well.
"Many consumers are going to social media to seek care, to seek feedback or to...
NICE, France – So you’re a mobile operator and something happens to your service performance and suddenly there’s an explosion on Facebook discussing this topic. What do you do?
Are you aware of the discussion; do you respond to the discussion; does it even matter...
Amdocs is building on its long history with the telecom industry as an OSS/BSS provider and expanding its big data analytics offerings for telcos, including access to its data scientists. The company says it is the first end-to-end provider of communications-specific big data solutions...
Huawei and Ericsson topped Infonetics Research’s latest ranking of policy management vendors, with both operators posting strong results in evaluated metrics.
Amdocs has released its latest State of the Radio Access Network survey, and the numbers show that data absolutely dominates mobile networks, accounting for 98% of traffic -- and that stress on networks from the data tsunami is leading to compromised quality of experience.
The...
Sprint is reportedly preparing to offer its customers music from Spotify. Pending approval from the music labels that license to Spotify, the deal is expected to be announced later this month. Sprint subscribers would get free trials of the music streaming service, and might...
Swimming in a sea of SDN, NFV, PCC, PCRF, PCEF, EPC, DPI virtual alphabet soup? You are not alone. RCR Wireless News attempts to make sense of it all as we explore the evolution of policy control and the implications of virtualizing policy control...
--Cisco looked to put a cap on the rush towards virtualization at this week’s Mobile World Congress event with the launch of its Quantum Virtualized Packet Core software solution from its Evolved Services Platform that it said “virtualizes key capabilities” of its Aggregation Service...
Urban small cell initiatives have been challenged by concerns about backhaul and site acquisition, but now more and more deployments are seeing the light of day. Small cells are moving beyond the home and enterprise and onto billboards, lamp posts, park benches and church...
Huawei and NSN have signed a cross-licensing agreement for OSS (Operations Systems Support), following up on the plan the two infrastructure giants announced last spring. Ericsson is also expected to cross license its OSS system with Huawei and NSN, according to a memorandum of...
