LAS VEGAS-Gaming highlighted a rash of announcements made at the Cellular Telecommunications & Internet Association's Wireless I.T and Entertainment show in Las Vegas, providing a peak at what might be some of the hot-selling offerings for the holiday sales season.c Nokia and AT&T Wireless...
LAS VEGAS-VeriSign announced its upgraded speedSUITE billing and customer care solution will be used by MetroPCS. In addition, MetroPCS will implement SmartPay, VeriSign's secure database solution for debiting and crediting prepaid user accounts in real time. SmartPay provides MetroPCS with activity reports for easier...
Within a year of the Nov. 24 implementation of wireless local number portability, 30 million consumers will switch providers, according to new research from The Management Network Group (TMNG) Inc.Of those, 18 million will switch because of WLNP, while 12 million who planned to...
U.S. Cellular reported an increase in service revenues of 12 percent for the third quarter of 2003 to $628.4 million over the same period a year ago. The company's $97 million in operating income during the quarter was a 55-percent increase over the third...
WASHINGTON-A consumer group Tuesday filed a billing lawsuit against Nextel Communications Inc. in Los Angeles Superior Court, claiming the carrier billed subscribers for errant text messages without notifying them or compensating all affected wireless customers. In recent months, Nextel has been barraged with...
LAS VEGAS-VeriSign announced MetroPCS will use its upgraded speedSUITE billing and customer care solution. In addition, MetroPCS will implement SmartPay, VeriSign's secure database solution for debiting and crediting prepaid user accounts in real time. SmartPay provides MetroPCS with activity reports for easier accounting, market...
Gaming highlighted a rash of announcements made today at the Cellular Telecommunications & Internet Association's Wireless I.T and Entertainment show in Las Vegas, providing a peak at what might be some of the hot-selling offerings for the holiday sales season.Nokia and AT&T Wireless said...
Twelve of the nation's top wireless carriers have joined forces to launch a common short codes, a service that will be commercially available next week. The program will allow TV stations, movie studios and virtually any other business to purchase a five-digit text messaging...
GENEVA-Sun Microsystems Inc. is working to address many of the complaints and concerns leveled at the company's wireless Java technology with a series of new products, services and programs introduced at the ITU Telecom World 2003 conference.Sun's new offerings are an effort to unify...
SEATTLE-Qpass Inc. and InphoMatch Inc. announced a platform for mobile operators and content partners that will allow premium short messaging service events to be delivered and charged to any subscriber's phone bill regardless of their carrier relationship.Under the agreement, InphoMatch's InphoAccess message delivery solution...
Sun Microsystems Inc. is working to address many of the complaints and concerns leveled at the company's wireless Java technology with a series of new products, services and programs introduced at the ITU Telecom World 2003 conference.Sun's new offerings are an effort to unify...
WASHINGTON-A hearing today on an industry motion to consolidate in a single federal court nearly a dozen billing lawsuits against two national mobile-phone carriers revealed Nextel Communications Inc. has been hit with another 17 suits.Up until this morning's hearing before the Judicial Panel on...
Wireless local number portability will almost certainly provoke a plethora of questions and concerns from confused consumers, even if it does not trigger a flood of churning customers the day the calendar reads Nov. 24. Indeed, carrier customer service call center employees and retail...
WASHINGTON-Even before the California Public Utilities Commission votes on a landmark bill of rights for telecom consumers, other states are signaling they too are ready to get tough with mobile-phone carriers. The Nebraska Public Service Commission late last month said it will ask the...
WESTLAKE VILLAGE, Calif.-Customer retention is a top priority for wireless carriers, according to J.D. Power and Associates' new 2003 U.S. Wireless Regional CSI Study.Slowing penetration and upcoming wireless local number portability are making customer retention more important than ever according to the study. J.D....
SYDNEY, Australia-Portal Software said it is the official billing partner of Personal Broadband Australia, the Australian wireless broadband company backed by U.S.-based Arraycomm Inc. The portal solution for the Australian firm includes end-to-end rating, billing and customer management to support several account models, including...
DUBLIN, Ireland-Irish mobile operator MmO2 began a new service called FoneBlog that allows customers to create and run personal Web sites from their mobile phones.The service, from NewBay Software, allows mobile users to tap into the increasingly popular blogging trend. The system integrates with...
Customer retention is a top priority for wireless carriers, according to J.D. Power and Associates' new 2003 U.S. Wireless Regional CSI Study.Slowing penetration and upcoming wireless local number portability are making customer retention more important than ever according to the study. J.D. Power said...
CAMBRIDGE, U.K.-Wireless operators have less than 24 months to define, design and implement new charging architectures for mobile data services, according to a new report from U.K.-based consulting firm Analysys.Existing billing systems are not prepared to meet the requirements of data and multimedia services,...
Cingular Wireless L.L.C. is one step closer to completing its previously announced deal to acquire 34 PCS licenses from bankrupt license holder NextWave Telecom Inc. for $1.4 billion after NextWave reported it received no qualified competing bids as of the Sept. 15 deadline that...
WASHINGTON-The California Public Utilities Commission postponed a vote set for last Thursday on a consumer bill of rights for telecom users, rescheduling it for Oct. 2.The request to withhold action on the plan-which the mobile-phone industry strongly opposes and has spent hundreds of thousands...
Wireless call centers should be gearing up for this fall's implementation of wireless number portability when they are likely to be inundated with calls for information about the service, according to research from billing and customer-care services provider Convergys. The company's research shows nearly...
WOBURN, Mass.-Boston Communications Group Inc. said it has signed a contract with Coastel Communications of Lafayette, La., to provide its Voyager Billing and Customer Care offering, which BCGI said includes a solution for customer management, including retail operations and inventory management, network provisioning, inter-carrier...
SUNNYVALE, Calif.-L.M. Ericsson will use Proxim Corp.'s ORiNOCO AP-2000 Wi-Fi access point product in its wireless local area network solution for China Mobile, which will enable public hot spots in more than 10 cities and provinces in China. "The joint Ericsson and Proxim solution...
