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Rosenworcel proposes inquiry on telecom customer service options

Federal Communications Commission Chairwoman Jessica Rosenworcel is proposing that the agency open an inquiry on "ways to ensure that consumers have appropriate and efficient access to customer service resources" when it comes to phone, cable and broadband services. The proposal, which would have to...

Kagan: Generative AI uses wireless for massive data collection

CES 2024 shows how Generative AI collects data using wireless Artificial Intelligence is on a rapid growth track and Generative AI is the next step in its evolution. This technology is moving forward at the speed of light. Chatbot technology like ChatGPT from OpenAI is...

Kagan: Is AI and Chatbot real threat or big non-story like Y2K was?

AI players Qualcomm, Huawei, Betacom, Juniper Networks, Cisco, Celona The AI event in Washington, DC yesterday should be your radar for what it said and what it did not say. Listening to the current raging debate, Artificial Intelligence is big, important and is also a...

SK Telecom acquires stake in Korean firm AI Persona

SK Telecom became the third largest shareholder in Persona AI Korean operator SK Telecom said it acquired a stake in local AI assistant developer Persona AI, with the aim of collaborating on the launch of products designed to improve automated customer service facilities for enterprises. SK...

Revolutionizing policy and connectivity with AI (Reader Forum)

Artificial Intelligence (AI) is making its mark as a game-changer. With its ability to analyze vast amounts of data, automate processes and enhance customer experiences, AI is revolutionizing policy and connectivity like never before. My interest in AI dates back to 2009 when it wasn't...

Kagan: Understanding the many different faces of AI

How many different faces does AI have? It seems talk of Artificial Intelligence is everywhere today. It has been with us for more decades than we can count. Suddenly, Chatbot technology like ChatGPT and Bard is all everyone can talk about. However, if we...

Kagan: Could AI and Chatbot end future writers and actors strikes?

Today, actors and writers are on strike. The last time this happened it was a really big deal. This time, not so much. Television, movies, concerts and entertainment in general has changed dramatically during the past couple of decades. And that change is only...

Kagan: Huawei says 5.5G or 5G Advanced will connect to everything

5G wireless is evolving to the next level. The next step is 5G Advanced. Huawei calls their version 5.5G. In fact, the idea of 5G Advanced is spreading across the wireless industry to other competitors as well like Qualcomm, Ericsson, Nokia and more. Going...

Kagan: How AI, Chatbot and 5G are impacting your company and industry

Recently, I was asked to give a speech to a group of executives about the changing state of the industry thanks to 5G, AI, Chatbot, IoT and more. You see these new technologies are transforming industry after industry. As always, there will be leaders...

Kagan: AI ChatGPT looks and sounds like “2001: A Space Odyssey”

Thanks to technology, things are both getting more exciting and scarier with every day that passes. There are all sorts of new, exciting, helpful and frankly dangerous technology like AI, Chatbot, ChatGPT, IoT, automation and so much more. These are all impacting our lives...

Kagan: Will AI, Chatbot stock bubble continue to boom or bust?

Artificial Intelligence has been with us for decades already, going through several boom-and-bust cycles. Now, in recent months Chatbot technology like ChatGPT and Bard have been showing incredibly strong and rapid growth. In fact, many competitors are gearing up to enter the market with...

Kagan: Juniper Networks riding the private network, AI growth wave

The telecommunications industry has gone through many change waves over the decades. Today, Artificial Intelligence driven private networks may be becoming the next one. Looking forward, security and chatbot tech are important pieces of this puzzle. Juniper Networks is one of the companies in...

Kagan: What’s the next move for Meta with metaverse down, AI ChatGPT up?

What is the next move for Meta? Three short years ago Mark Zuckerberg, head of Facebook was so excited about the metaverse and how it was going to impact everything going forward, that he renamed his company. Ever since, he has been investing billions...

ChatGPT and cybersecurity: Data breaches, system vulnerabilities and malicious use (Reader Forum)

When ChatGPT first became available in the fall of 2022, most people were in awe of the advances generative AI technology had made, as well as inspired by its promise of increased efficiency and productivity — especially for businesses. However, such technologies also involve...

Kagan: Can Qualcomm succeed in AI, Chatbot, ChatGPT, Bard space?

Qualcomm is one of America’s leading players in the wireless space. That being said, they are also wrestling with several weak links in their otherwise strong chain. Some of their key wireless sectors like chip sets and smartphones have weakened. This concerns investors. I...

Kagan: AI chatbot technology spreads from Microsoft to Google

Artificial Intelligence (AI) suddenly seems to be on everyone’s radar, growing in leaps and bounds. Microsoft was first to embrace this new chatbot technology with their Bing and Edge internet browsers for search. They just introduced Copilot, which brings AI to Microsoft 365. This...

SK Telecom doubles performance of Titan supercomputer

The supercomputer size has been expanded to 1,040 Nvidia A100 GPUs, for a performance of 17.1 petaflops South Korea’s SK Telecom (SKT) has doubled the performance of its Titan supercomputer, which was first launched as a beta in May 2022. Titan is the intelligence behind...

Kagan: MWC23 Barcelona shows wireless growth beyond 5G

Wireless is not just about 5G; AI, Chatbot, ChatGPT, Bard and IoT The worldwide wireless industry is preparing for the big Mobile World Congress show in Barcelona. 5G will continue to be big, but there is also so much more we need to focus on....

Kagan: How ChatGPT, ChatBot and AI will change your industry

How do you know if a new technology is taking off? One way is to count how many news stories are on that topic. With regards to ChatGPT, it’s off the charts. There is so much noise. This is a major challenge for every...

Kagan: Questions, concerns on ChatGPT and Artificial Intelligence

Overnight, it seems a new technology called ChatGPT has captured the imagination of the Artificial Intelligence world. Suddenly, we are reading about it everywhere and an increasing number of companies, investors and industry watchers are talking about it. We are all excited and confused....

Forget about telecom call centers – here’s how to build a chatbot (Reader Forum)

Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a simple user interface any time of the day. In this article, Olivier Engel of Sicap, explains how telecom service...