Wireless carriers have gained a level of satisfaction among business users equal to wireline offerings, but are still struggling to gain truly loyal subscribers, according to the Walker Loyalty Report for Communications Services released this week by Walker Information. The study, which surveyed more...
WASHINGTON-The California Public Utilities Commission's decision to suspend the telecom consumer bill of rights could prompt a showdown between GOP Gov. Arnold Schwarzenegger and the Democratic-controlled state legislature, a battle with major implications for mobile-phone carriers and state regulators across the country. At least...
In addition to its carrier rankings, Consumer Reports also posted consumer rankings for handsets from the major carriers. Those rankings were dominated by Asians manufacturers. LG Electronics' VX7000 and Kyocera Wireless Corp.'s SE47 posted the highest overall scores on Verizon Wireless' network. Audiovox's PM-8920...
Consumers' love-hate relationship with the wireless industry appears to be as contentious as ever. The latest survey and rankings released by Consumer Reports showed that despite the near-record-level of customer growth during the past year, customer satisfaction scores for wireless services continue to lag...
The following is a list of headlines ranked by the highest number of page views on RCRNews.com during 2004. 1. Dec. 10, Report: Sprint/Nextel reach tentative $36B deal2. Jan. 15, Multiple offers could set off AWS bidding war3. Dec. 9, Sprint, Nextel consider merger,...
Citing the need to support two networks serving more than 20 million subscribers, its future ability to provide wireless data services on par with its CDMA-based competitors and poor results in recent customer surveys, Cingular Wireless L.L.C. informed the Federal Communications Commission it could...
In addition to the freedom of keeping your cell-phone number when switching between carriers, local number portability has also brought frustration for some porting customers who-after finally freeing themselves from one carrier with their number-have been faced with the unenviable task of porting contact...
WASHINGTON-Consumer Union, which publishes Consumer Reports magazine, said nearly 8,000 letters from wireless consumers were delivered this week to wireless companies by the organization's EscapeCellHell.org campaign calling for better contract terms, improved coverage information and the ability to move handsets between carriers.The organization noted...
The latest issue of Consumer Reports, published by nonprofit Consumers Union, comes down hard on the wireless industry in its annual wireless consumer review, referred to facetiously as an "Annual Address on the State of Consumer's Cell Hell," by Jim Guest, president and chief...
Consumer Reports bashed the wireless industry again in its second annual survey of rating wireless providers. It's safe to say carriers flunked in the magazine's eyes. The editor of Consumer Reports complained cellular service hasn't improved one iota since last year. But while Consumer...
Sprint PCS expanded its visual data offering last week with the launch of its Video Mail service, which allows customers to send and receive video clips up to 15 seconds in length with full sound between handsets or to traditional e-mail addresses. The carrier...
YONKERS, N.Y.-AvantGo Inc., announced its new "Consumer Reports to Go" service, which offers buying advice from selected Consumer Reports on personal digital assistants.The agreement between Consumers Union, the publisher of Consumer Reports, and AvantGo Inc. will roll out in stages. Initially, AvantGo subscribers and...
WASHINGTON-Marcia Spielholz, the California woman whose emergency 911 cellular phone call went unanswered in 1994 during an attempted auto theft in which she was shot in the face, plans to amend her class-action lawsuit against Los Angeles Telephone Co. next week by adding new...
'Tis the season to buy!And with some wireless carriers estimating that between 30 percent and 40 percent of their business takes place this quarter, the industry should be as giddy about the coming month as a turkey that is still pecking dirt at the...
