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Cincinnati Bell extends Convergys agreement

CINCINNATI-Regional telecommunications provider Cincinnati Bell Inc. extended its outsourcing agreement with former subsidiary Convergys Corp. to continue to provide professional consulting and data processing services to Cincinnati Bell. In addition, the carrier said it has agreed to deploy Convergys' Infinys modular and convergent business...

Centennial expands billing relationship with Convergys

CINCINNATI-Convergys Corp. has extended its relationship with Centennial Communications Corp. in a recently signed multi-year contract extension.Convergys will provide outsourced billing, customer care and professional services, including its Infinys software applications and its Virtuoso billing system, to support Centennial's subscribers. Convergys will also provide...

Convergys makes two acquisitions

CINCINNATI-Convergys Corp. announced it has acquired WhisperWire Inc. and Encore Receivable Management Inc.The acquisition of WhisperWire, a provider of industry-specific sales effectiveness software, will complement Convergys' Infinys business support system and allow them to offer communications providers a more complete solution to drive their...

AT&T Wireless keeps Convergys until merger closes

Following a request to determine possible alternatives, AT&T Wireless Services Inc. said it would continue its billing and customer care relationship with Convergys Corp. for all of its subscribers under an agreement that expires at the end of 2008. "As a result of the...

Verizon Wireless licenses Convergys billing platform

CINCINNATI-Convergys Corp. said Verizon Wireless has licensed its Infinys rating and billing software called Geneva.The software will be implemented by the two companies and integrated within Verizon's systems portfolio, said the companies."The software will augment our technology to provide broader wireless data services," said...

Convergys reports China deployment

BEIJING-Convergys Corp. completed its first product deployment in China. The company implemented its Infinys software for China Unicom Guangdong, a provincial operator of China Unicom Ltd. The project will work with Guangdong's billing platform to support subscriber activation of service offerings across 17 different...

Sprint expects PCS profit in '05, IBM to do customer care

Speaking at its annual investment community meeting in New York a day after reporting fourth-quarter and full-year 2003 results, Sprint Corp. said it expects service revenues in its wireless division to increase in the high-single digits this year, driven by a larger customer base,...

Sprint expects wireless profit in '05, IBM taps Convergys to aid Sprint with CRM

NEW YORK-Speaking at its annual investment community meeting in New York a day after reporting fourth-quarter and full-year 2003 results, Sprint Corp. said it expects service revenues in its wireless division to increase in the high-single digits this year, driven by a larger customer...

Convergys acquires billing assets from Alltel

CINCINNATI-In a move designed to improve its market share in the billing and customer-care business, Convergys Corp. said it is acquiring certain acquiring certain billing and customer-care assets from Alltel Communications Inc.The deal, which should close Dec. 31, will cost Convergys $37 million, representing...

Sprint adjusts outlook

OVERLAND PARK, Kan.-Sprint Corp. said it expects its wireless division to post full-year losses at the low end of previous guidance of 43 cents to 48 cents per share, and its full-year adjusted earnings before interest, taxes, depreciation and amortization will be in the...

Amdocs reiterates guidance without Sprint contract

Amdocs attempted to assuage shareholders Tuesday, following news earlier in the week that Sprint has backed out of a previously announced billing migration project, by reiterating its revenue and earnings guidance for the first fiscal quarter 2004, which ends Dec. 31, 2003.The company expects...

Convergys reports Satelindo license

CINCINNATI-Convergys Corp. said it will license its Infinys solution to PT Satelit Palapa Indonesia (Satelindo).Satelindo will use the Infinys application for order management, and Geneva, the Infinys application for rating and billing, to support its postpaid services and to introduce 2.5G mobile services.

LNP to put pressure on call centers

Wireless call centers should be gearing up for this fall's implementation of wireless number portability when they are likely to be inundated with calls for information about the service, according to research from billing and customer-care services provider Convergys. The company's research shows nearly...

Visage Mobile selects Convergys billing solution

CINCINNATI-Mobile virtual network operator provider Visage Mobile will use Convergys Corp.'s Infinys billing services, including Geneva, the rating and billing component of the system."Convergys is crucial to the Visage Mobile service offering, providing the best-in-class billing platform and widely recognized operational reliability," said Matt...

Convergys gets China Unicom biz

CINCINNATI-Convergys Corp. licensed its Activation Manager provisioning module to China Unicom Guangdong, a provincial operator of China Unicom Ltd., marking Convergys' first product deployment in China. Convergys will integrate its Activation Manager with the carrier's incumbent billing platform and support offerings in 17...

Convergys gets China Unicom contract

Convergys gets China Unicom contractCINCINNATI-Convergys Corp. has licensed its Activation Manager provisioning module to China Unicom Guangdong, a provincial operator of China Unicom Ltd., marking Convergys' first product deployment in China. Convergys will integrate its Activation Manager with the carrier's incumbent billing platform and...

Sprint PCS to take billing in-house

OVERLAND PARK, Kan.-Billing and customer-care provider Convergys Corp. said it signed an agreement with billing customer Sprint PCS to support the carrier's migration from Convergys' legacy billing system to an in-house system.Convergys said its general billing contract with Sprint PCS runs through Dec. 31,...

Comverse sees declining Q1 sales, improvement in loss

WOODBURY, N.Y.-Comverse Technology Inc. released its first-quarter fiscal 2003 results, which reflected lowered sales but an improved net loss. The company said sales were $180 million compared with sales of $211 million a year ago. The company's net loss was $5.8 million, improved from...

Sprint PCS to take billing in-house

OVERLAND PARK, Kan.-Billing and customer care provider Convergys Corp. said it signed an agreement with current billing customer Sprint PCS to support the carrier's migration from Convergys' legacy billing system to an in-house system.Convergys said its general billing contract with Sprint PCS runs through...

Triton PCS renews Convergys customer care contract

CINNCINNATI-Convergys Corp. announced the renewal of a three-year customer care contract with Triton PCS. Convergys said it will continue to supplement Triton PCS' customer care operations in Richmond, Va., and Charleston, S.C., during peak calling periods, assisting with new account activations, change of address...

New billing solutions, agreements announced

LONDON-Several billing and customer relationship management companies unleashed news at this week's IIR Billing Systems 2003 conference in London.Amdocs announced the availability of version 5.0 of the Amdocs Enabler. The enhanced solution includes integration with Amdocs ClarifyCRM, advanced online charging capabilities, enhanced product architecture...

Convergys, Cingular settle lawsuit

CINCINNATI-Convergys Corp. reported that Cingular Wireless L.L.C. informed the company that it had settled a lawsuit brought against its Cincinnati SMSA Ltd. Partnership joint venture by Westside Cellular Inc. that claimed the defendants violated 1985 and 1993 Public Utilities Commission of Ohio orders to...

Convergys releases latest release of IP Suite

CINCINNATI-Convergys Corp. has made available commercially Release 2.1 of its IP Suite, which incorporates activation and mediation modules to enhance the ability of operators to deploy multiple services on their Internet Protocol-enabled networks.Services supported include Internet telephony and access, gaming, virtual private networks, e-commerce...

Dobson signs billing contract with Convergys

OKLAHOMA CITY-Dobson Communications Corp. signed a five-year outsourced billing services contract with Convergys Corp. to use Convergys' Atlys billing and customer care product operating in a Convergys data center to support both voice and data services.Financial terms of the contract were not released.