Earlier this month, my wife and I celebrated a special milestone: we met for the first time exactly 8,000 days ago in London (I was cooking tarragon chicken and, yes, the rest is history).
Counting the days feels like a strangely precise excuse for a...
Let me share with you some examples of how companies either hit it out of the park or strike out when it comes to their customer experience management. Customer experience is key to long-term business success, leading to customer relationship management becoming an important...
In today’s increasingly connected society, mobile phones have clearly become a necessity, with recent research from Ofcom revealing that in the U.K. alone, 93% of adults own or use a mobile phone. This year, 1.35 billion smartphones are expected to sell globally and 4G...
AT&T Mobility continues mastery of J.D. Power survey, while Sprint prepaid brands rule no-contact space
AT&T Mobility often finds itself playing second fiddle to rival Verizon Wireless in terms of network rankings, but when it comes to consumer purchasing satisfaction as compiled by J.D. Power...
I recently had the opportunity to speak with Daniel Kurgan, CEO of BICS, about the company’s current strategy and his view of the opportunities and risks in the markets the company addresses. But first, a few words about what BICS is in case you aren’t following...
CANCUN, Mexico – Big data analytics has been a frequent topic in several discussions about trends in the telecommunications business. While vendors make an effort to sell their latest solutions, carriers haven’t spent much energy on making it happen.
“Big data has been hype for...
CANCUN, Mexico—Having a superior customer experience is believed to be a key source of sustainable competitive advantage. According to Amdocs Customer Experience Spotlight, while 59% of Latin American customers would recommend their telecom service provider, 56% have been with their service provider for less...
They say “communications is a close-knit industry” and I think that’s a pretty accurate description after taking the 08.40 FGC train from Plaça d’Espanya to the Fira Gran Via – temporary home to the massive Mobile World Congress conference. Fortunately for me, impersonating a...
