In the competition for customers’ business, communication service providers (CSPs) are emphasizing their commitment to customer service. In fact, an Ernst & Young survey discovered that 68% of global telecoms executives ranked customer experience management as a top strategic priority. And yet, once providers win...
AT&T Ready to Go is a great service idea whose time has finally come. Instead of you going to the store to buy your next smartphone or tablet, what if a service representative came to you? That’s exactly what AT&T Mobility has been doing...
Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a simple user interface any time of the day. In this article, Olivier Engel of Sicap, explains how telecom service...
Great customer care and customer service is a winning strategy for any company. All the great companies have a strong focus on this area. Seeing this as a way to strengthen their own customer relationships, T-Mobile saw this as an opportunity. So, their most...
Oracle releases survey noting main issues facing service providers and potential solutions
Oracle recently conducted a new global survey titled “The Communications Cloud: CSPs Take on Tomorrow,” polling the top challenges facing customer service providers (CPS) and how they might be overcome. The survey found...
