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Analyst Angle: The business customer digital experience

Today’s customer-experience landscape is fiercely competitive and quite complex, requiring businesses to address the challenges by investing in a digital-experience strategy. Providing a positive digital experience requires a visually pleasing interface, driving engagement and cohesion across all channels. The explosion of smartphones, tablets, connected...

Comverse bolsters digital messaging platform with Acision purchase

Comverse touts digital messaging platform benefits of $245M deal Comverse announced plans to acquire privately held Acision for approximately $245 million in a move to bolster its digital services business. U.K.-based Acision provides mobile messaging and engagement services, and is used by a number of...

Reader Forum: Moving WLAN connectivity beyond mobility to enable true worker productivity

For enterprises in all industries, reliable wireless local area network connectivity is table stakes. It’s the backbone that delivers true mobility and, ultimately, worker productivity. But does your WLAN really drive productivity? That’s the million-dollar question. Initial WLAN investments were designed to accommodate growing mobility...

Reality Check: Just who exactly is using Skype for Business?

No Jitter’s recent research sheds some light on Skype’s initiative into the business communication arena, known as Skype for Business, previously Microsoft Lync. The study reveals that 90% of Skype for Business adopters voted it as a better solution than their traditional PBX systems. The...

Reader Forum: So you’ve launched an enterprise app – now what?

Best practices for using data to support app deployment and user adoption Businesses are launching more enterprise applications than ever before. In fact, nearly half of enterprises have already deployed between one and 10 mobile apps to their employees according to a recent...

Reader Forum: Is your cloud helping you win in the ‘age of the customer?’

When it comes to today’s marketplaces, there’s no doubt we’re operating in a buyers’ market. Consumers can buy anything almost instantly, from computer software through to the latest movies. We can easily find the information we need, compare and evaluate it immediately before purchasing...

Reality Check: NFV is coming, but are your enterprise customers ready?

After a steady stream of significant investments in both labor and dollars as well as a series of successful trials, network function virtualization has proven its value to service providers. NFV brings virtualization in service providers’ back-end data centers, effectively converging IT and network...

CenturyLink boosts cloud platform with Orchestrate purchase

Orchestrate brings DaaS capabilities to CenturyLink Cloud Regional telecommunications provider CenturyLink bolstered its cloud platform with the acquisition of Orchestrate, which focuses on managed database services designed for rapid application development. Financial terms of the deal were not released. CenturyLink said the deal will enhance its...

NA enterprises set for live LAN SDN deployments by end of 2017

Infonetics report found 72% of NA-based enterprises plan LAN SDN networks A vast majority of North America-based enterprises plan to deploy live campus local area network software-defined networking products by the end of 2017, according to a new report from Infonetics Research. The report tapped into...

Reader Forum: Question authority – especially your prospective UC provider

Last week, a post on GetVoIP discussed an important trend in the hosted telecom carrier arena: The unified communications sector is more directly targeting small and midsize businesses. This has given rise to arrangements in which the heavy lifting is done away from the...

AT&T expands SDN-powered Network on Demand service to 100 markets

SDN service targets enterprise customers with scalable solutions AT&T said it has expanded its enterprise-focused Network on Demand service to more than 100 cities, allowing customers to manage their network needs in near real time. The platform, which was unveiled last year, relies on the...

Reality Check: T-Mobile US means business

T-Mobile US' 'Un-carrier 9.0' set to disrupt enterprise market Throughout the course of telecommunications history, the pricing alchemy between business and consumer plans has been convoluted at best, and perverted at worst. This started with landline – voice – pricing in the previous century, and continues...

Reader Forum: How to ensure your business phone systems are secure

Hackers have been featured on the news recently as credit cards and passwords have been obtained in breaches, leaving millions to worry about whether their bank accounts or e-mail addresses are secure. However, there is another area that unethical hackers are targeting that isn’t...

T-Mobile US targets enterprise in ‘Un-carrier 9.0’ move

Latest 'un-carrier' push discounts multiline plans, pays off EIPs T-Mobile US angled toward the enterprise market for its latest “un-carrier” marketing push, announcing new rate plans targeted at enterprise customers and a pair of consumer-facing initiatives. The move comes as the carrier admits its position...

Sprint targets enterprises with hosted platform

Workplace-as-a-Service ties together telecom needs, including rivals Sprint ratcheted up its efforts in the enterprise space with the launch of its Workplace-as-a-Service offering, which bundles a package of telecom services into a platform managed by the carrier. Sprint said the managed offering is part of its...

Reality Check: Long live mobile apps!

How to optimize UX development and increase return on mobile app investment In an increasingly interconnected world, it’s not difficult to see why the user experience – all facets of an end-user’s interactions with a particular product or service – can enhance or diminish a...

Report: Enterprises target SDN, service orchestration to bolster data centers

Infonetics Research report found robust SDN plans across North America The market for software-defined networking solutions is expected to blossom over the next several years, with robust SDN opportunities for both incumbent and new entrants, according to a new report from Infonetics Research. The report, “Data...

2015 Predictions: Enterprises set to take app development in-house

Mobile applications continue to explode, and there is a new trend among enterprise application developers. With the pervasiveness of smartphones and tablets, the delivery vehicle is in place for businesses to expand with new mobile services to reach their customers. Businesses no longer need...

2015 Predictions: The next evolution for enterprise mobility

The trend in the enterprise world to a “bring-your-own-device” environment has reached a tipping point. Up until now, company-owned devices have represented the majority of enterprise mobility, but that will change in 2015. It is safe to assume that there will be far more...

2015 Predictions: ‘Old school’ text messaging capabilities bring new mobile possibilities

Editor’s Note: With 2015 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to see in the new year. As we look into the future of technology, it’s clear that 2015 will be a monumental...

2015 Predictions: Simplicity, mobility and productivity for 2015

Editor’s Note: With 2015 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to see in the new year. Ten years ago, tablet computers didn’t exist and mobile phones could only make calls and do...

Reader Forum: Going paperless – the new reality of app forms

Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control...

Reader Forum: 6 rules for BYOD success

Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control...

Apple, IBM and the enterprise mobility landscape

The first wave of enterprise applications have emerged from the partnership between Apple and IBM, and the duo has snagged some large customers -- including Sprint. But whether they can help Apple maintain its strong position in the enterprise device market remains to be...