BROWSING: J.D. Power

Latest J.D. Power survey found Verizon easily outpacing Sprint, AT&T and T-Mobile in nationwide network performance; only tripped up by U.S. Cellular Score it as two for two for Verizon Wireless this week, as the carrier snared the top spot in another report ranking nationwide...

T-Mobile assembles concerts to push greater camera use, while Verizon Wireless hit a snag in labor talks … 13 years ago this week Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the...

Latest J.D. Power survey found AT&T just ahead of T-Mobile among postpaid, Consumer Cellular tops among prepaid providers AT&T Mobility just edged out rival T-Mobile US among “full-service” mobile operators in “wireless purchasing experience performance,” according to the latest survey from J.D. Power. The survey of...

Over the last decade, all of the top-four wireless carriers have dramatically improved their customer satisfaction ratings. Even so, we tend to take our hats off in congratulations to the winners of surveys. The latest J.D. Power customer care survey said the winner is...

AT&T supplanted T-Mobile as the best performing full-service carrier in the latest J.D. Power customer care survey, Consumer Cellular tops for no-contract service AT&T Mobility jumped T-Mobile US for the top spot in customer care satisfaction, according to the latest J.D. Power U.S. Wireless Customer...

Sprint CEO Marcelo Claure regales CTIA attendees with humor, tackles network concerns LAS VEGAS – Sprint CEO Marcelo Claure’s comfort level at industry trade events continues to grow as the executive charmed attendees during a keynote address at this week’s CTIA Super Mobility event...

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

Verizon Wireless tops another network performance metric; with Sprint, T-Mobile US and AT&T Mobility fighting for scraps Verizon Wireless continues to accumulate network performance accolades, with the latest coming from J.D. Power’s 2015 U.S. Wireless Network Quality Performance Study, Vol. 2. The consumer survey had Verizon...

The most recent studies were just released by both J.D. Power and RootMetrics, and they both say the entire wireless community looks better and stronger than ever before. Users say AT&T Mobility and Sprint are the best, according to J.D. Power. In fact this...

AT&T Mobility continues mastery of J.D. Power survey, while Sprint prepaid brands rule no-contact space AT&T Mobility often finds itself playing second fiddle to rival Verizon Wireless in terms of network rankings, but when it comes to consumer purchasing satisfaction as compiled by J.D. Power...

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

A new J.D. Power survey found low customer-satisfaction scores for EIP, despite wider acceptance Equipment installment plans for mobile devices have officially swept the domestic wireless space, with just about every operator actively promoting plans that trade in a lower per-monthly rate plan price in...

Increasing use of mobile data service is driving wireless network service issues, according to the latest network quality survey by J.D. Power. The report also crowned Verizon Wireless as the operator with the best overall network performance. Since 2014, the occurrence of data-related errors has been steadily...

AT&T Mobility ranked best in purchase experience for full-service carriers, according to a new study by J.D. Power. The firm conducted two studies that also found sales representatives play a key role in the satisfaction of smartphone and tablet buyers. The studies measured six factors to...

—Verizon Wireless has yet again come out on top of a network quality study conducted by J.D. Power, however unlike a similar consumer survey released earlier this year it was not unanimous. According to J.D. Power’s latest U.S. Wireless Network Quality Study, Verizon Wireless scored...