Hello! And welcome to our Friday column, Worst of the Week. There's a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....
Just about every mobile operator came away with something in J.D. Power and Associates' latest call quality performance report. Verizon Wireless garnered the top prize for the Northeast, Mid-Atlantic and West regions, and a tie for the top spot in the Southeast. Sprint Nextel...
Sprint Nextel Corp.'s (S) efforts to improve its customers' experience may be paying off, as the carrier pulled into second place in J.D. Power and Associates semi-annual study of the wireless retail sales satisfaction experience. Verizon Wireless (VZ), which traditionally performs well in...
Any carrier can claim network superiority and best-in-class customer service, but independent surveys from the likes of J.D. Power and Associates take on an different air of authenticity. In fact, they mostly clear the air and reduce the noise.Today, the company released its eighth...
Editor's Note: Welcome to our weekly feature, Analyst Angle. We've collected a group of the industry's leading analysts to give their outlook on the hot topics in the wireless industry.We live in the digital age. That’s a fact that shouldn’t astonish anyone. But the...
T-Mobile USA Inc. scored a 755 out of 1,000 possible points in J.D. Power and Associates latest wireless customer care performance study, the highest out of all carriers tested. The No. 4 carrier beat out Verizon Wireless, which previously topped the survey.This time, T-Mobile...
This year's presidential election is significant in more ways than one: It marks the year that text messaging and the mobile Web became political battlegrounds, and serves as a benchmark in the amount of money spent on wireless efforts.Not surprisingly, the juggernaut that is...
J.D. Power and Associates' latest survey found that in-your-face employees at mobile operator retail stores may not be as helpful as they used to be. Although Verizon Wireless came out on top of the firm's "Volume 2 Wireless Retail Sales Satisfaction" study, overall, the...
Sprint Nextel Corp.'s luck may be changing, at least in terms of customer service. According to recent survey results conducted by Pali Research, Sprint Nextel ranked first in response time - a significant statement for a carrier that has been raked over the coals...
More Americans are continuing to pull the plug on their landline telephone service in favor of using cellular phones, according to a recent report by J.D. Power and Associates.In its 2008 Wireless Contract Customer Satisfaction survey, the company also reports that younger consumers who...
Verizon Wireless landed on top of another J.D. Power and Associates study. The research firm released its 2008 Wireless Call Quality Performance Study - Vol. 2, measuring call quality on seven different problem areas that affect overall carrier performance. The study generates top performers...
Regional wireless operator MetroPCS Communications Inc. topped the rankings in the latest customer-satisfaction study of prepaid users from J.D. Power and Associates.The Dallas-based carrier performed particularly well in five out of seven categories, the market research firm said, including cost of service, account management,...
The success of smartphones among U.S. shoppers has served to boost the average purchase price for cellphones, according to new research from J.D. Power and Associates. According to the firm's survey of almost 20,000 cellphone owners, the average price paid for a phone has...
Verizon Wireless continues to please its business customers, both big and small. According to the J. D Power and Associates 2008 Business Wireless Satisfaction Study, released today, the carrier ranked highest in overall customer satisfaction for wireless data service, effectively meeting customer expectations and...
As customers walk away from wireless retail stores, they are less satisfied with the experience, largely because of a lack of product information and promotional incentives, according to the latest survey released by J.D. Power and Associates. Indeed, customer satisfaction with wireless retailers has...
When it comes to wireless plans, it's all about the buffet, J.D. Power and Associates concluded in its semi-annual survey of wireless customers' level of satisfaction with contracts.The firm, which gave a nod to regional carriers in its latest survey on call quality, found...
When it comes to wireless plans, it's all about the buffet, J.D. Power and Associates concluded in its semi-annual survey of wireless customers' level of satisfaction with contracts.The firm, which recently gave a nod to regional carriers in its latest survey on call quality,...
Regional wireless operator Alltel Corp. posted a strong showing in J.D. Power and Associates latest rankings of wireless call quality, taking the sole or partial top spot in three of the report's six regions. Alltel just nipped past Verizon Wireless, which was tops in...
T-Mobile USA Inc. continues to rank highest among the five largest wireless carriers in customer service performance, according to the latest study by J.D. Power and Associates. The No. 4 provider has been at the top of the field for the past seven consecutive...
As ringtone revenues descend and full-track mobile music services spin their tires, ringback tones are quietly gaining steam. But they may not be quiet much longer.Ringbacks-audio content that a caller hears instead of a traditional ring before the person being called answers the phone-first...
J.D. Power announced Sony Ericsson Mobile Communications' handsets scored highest in overall customer satisfaction among U.S. and Canadian consumers in the consumer research firm's latest survey.SEMC ranked highest in features, battery life, physical design, operation and durability among U.S. consumers. Najmi Jarwala, president of...
With substantial growth expected to come from the prepaid wireless market, national carriers are beginning to pay more attention to the one-time red-headed stepchild of the coveted postpaid customer. Analyst Fedor Smith of Atlantic-ACM said that as wireless has become more ubiquitous, the expectations...
Wireless customers aren't pleased with their retail sales experience, and their opinion of it has gotten steadily worse since 2006, according to the most recent survey of retail sales satisfaction from J.D. Power and Associates. The semi-annual survey examined evaluations from more than 6,300...
WIRELESS CARRIERS AND THEIR CUSTOMERS generally seem to operate with a disconnect on customer friendliness: carriers insist they are, but subscribers often scoff. However, customer satisfaction with carriers has generally been on an upswing lately, and operators have been putting into place new policies...
