J.D. Power and Associates

Just about every mobile operator came away with something in J.D. Power and Associates’ latest call quality performance report. Verizon Wireless garnered the top prize for the Northeast, Mid-Atlantic and …

Sprint Nextel Corp.’s (S) efforts to improve its customers’ experience may be paying off, as the carrier pulled into second place in J.D. Power and Associates semi-annual study of the …

Any carrier can claim network superiority and best-in-class customer service, but independent surveys from the likes of J.D. Power and Associates take on an different air of authenticity. In fact, …

Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry.We …

T-Mobile USA Inc. scored a 755 out of 1,000 possible points in J.D. Power and Associates latest wireless customer care performance study, the highest out of all carriers tested. The …

This year’s presidential election is significant in more ways than one: It marks the year that text messaging and the mobile Web became political battlegrounds, and serves as a benchmark …

J.D. Power and Associates’ latest survey found that in-your-face employees at mobile operator retail stores may not be as helpful as they used to be. Although Verizon Wireless came out …

Sprint Nextel Corp.’s luck may be changing, at least in terms of customer service. According to recent survey results conducted by Pali Research, Sprint Nextel ranked first in response time …

More Americans are continuing to pull the plug on their landline telephone service in favor of using cellular phones, according to a recent report by J.D. Power and Associates.In its …

Verizon Wireless landed on top of another J.D. Power and Associates study. The research firm released its 2008 Wireless Call Quality Performance Study – Vol. 2, measuring call quality on …

Regional wireless operator MetroPCS Communications Inc. topped the rankings in the latest customer-satisfaction study of prepaid users from J.D. Power and Associates.The Dallas-based carrier performed particularly well in five out …

The success of smartphones among U.S. shoppers has served to boost the average purchase price for cellphones, according to new research from J.D. Power and Associates. According to the firm’s …

Verizon Wireless continues to please its business customers, both big and small. According to the J. D Power and Associates 2008 Business Wireless Satisfaction Study, released today, the carrier ranked …

As customers walk away from wireless retail stores, they are less satisfied with the experience, largely because of a lack of product information and promotional incentives, according to the latest …

When it comes to wireless plans, it’s all about the buffet, J.D. Power and Associates concluded in its semi-annual survey of wireless customers’ level of satisfaction with contracts.The firm, which …

When it comes to wireless plans, it’s all about the buffet, J.D. Power and Associates concluded in its semi-annual survey of wireless customers’ level of satisfaction with contracts.The firm, which …

Regional wireless operator Alltel Corp. posted a strong showing in J.D. Power and Associates latest rankings of wireless call quality, taking the sole or partial top spot in three of …

T-Mobile USA Inc. continues to rank highest among the five largest wireless carriers in customer service performance, according to the latest study by J.D. Power and Associates. The No. 4 …

As ringtone revenues descend and full-track mobile music services spin their tires, ringback tones are quietly gaining steam. But they may not be quiet much longer.Ringbacks-audio content that a caller …

J.D. Power announced Sony Ericsson Mobile Communications’ handsets scored highest in overall customer satisfaction among U.S. and Canadian consumers in the consumer research firm’s latest survey.SEMC ranked highest in features, …

With substantial growth expected to come from the prepaid wireless market, national carriers are beginning to pay more attention to the one-time red-headed stepchild of the coveted postpaid customer. Analyst …

Wireless customers aren’t pleased with their retail sales experience, and their opinion of it has gotten steadily worse since 2006, according to the most recent survey of retail sales satisfaction …

WIRELESS CARRIERS AND THEIR CUSTOMERS generally seem to operate with a disconnect on customer friendliness: carriers insist they are, but subscribers often scoff. However, customer satisfaction with carriers has generally …

Family plans are the glue that keeps customers sticky, according to the most recent survey of customer satisfaction by J.D. Power and Associates-and in households where family members share minutes, …

Wireless call quality continues to improve, with customers seeing a reduction in initial disconnects in particular, according to the most recent J.D. Power and Associates report on call quality.The study, …