J.D. Power and Associates

Customer satisfaction in the prepaid sector has increased considerably since last year, driven by new pricing options and services, according to the latest survey by J.D. Power and Associates. Overall …

An increasing percentage of customers report that their service problems are “resolved in a timely manner,” according to the latest survey of customer care by J.D. Power and Associates-and carriers’ …

Longer contracts are pushing American consumers to keep their handsets longer, according to a new study by J.D. Power and Associates. The average length of ownership of a particular handset …

T-Mobile USA Inc. continued to dominate the J.D. Power and Associates regional survey of wireless customer satisfaction, receiving the highest ranking in all six regions of the U.S. for the …

T-Mobile USA Inc. continued to dominate the J.D. Power and Associates regional survey of wireless customer satisfaction, receiving the highest ranking in all six regions of the U.S. for the …

T-Mobile USA Inc. continued its run as the carrier with the best customer-service ratings by consumers, edging out other operators for the fifth year in a row in J.D. Power …

Several weeks ago I wrote a eulogy for fallen mobile virtual network operator Mobile ESPN. In it I cited the MVNO’s lofty aspirations for the wireless space, but noted that …

WESTLAKE VILLAGE, Calif.-U.S. consumers are increasingly focusing on devices when considering wireless services, according to a survey from J.D. Power and Associates. The market research firm found that 19 percent …

WESTLAKE VILLAGE, Calif.—U.S. consumers are increasingly focusing on devices when considering wireless services, according to a survey from J.D. Power and Associates. The market research firm found that 19 percent …

WESTLAKE VILLAGE, Calif.—Customer spending on wireless services continues to increase, according to the latest survey by J.D. Power and Associates—and consumers’ expectations of their wireless carriers will continue to rise …

WESTLAKE VILLAGE, Calif.—Customer spending on wireless services continues to increase, according to the latest survey by J.D. Power and Associates—and consumers’ expectations of their wireless carriers will continue to rise …

Strong regional differences in call quality among carriers showed up in the latest J.D. Power and Associates consumer survey, with no carrier dominating nationally. J.D. Power also noted that the …

WESTLAKE VILLAGE, Calif.—Strong regional differences in call quality among carriers showed up in the latest J.D. Power and Associates consumer survey, with no carrier dominating nationally. The company also noted …

WESTLAKE VILLAGE, Calif.—Virgin Mobile USA L.L.C. topped a new prepaid wireless customer satisfaction survey from J.D. Power & Associates. The rankings covered mobile virtual network operators and traditional wireless operators. …

WESTLAKE VILLAGE, Calif.—Verizon Wireless and T-Mobile USA Inc. tied for the top spot in the most recent J.D. Power & Associates survey of wireless carrier customer care performance. Both carriers …

Mobile-phone users in the United States are incrementally more satisfied with the operation of their handsets than in the past, suggesting that vendors in general are improving user interfaces, according …

Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates’ second annual survey of business wireless satisfaction. Verizon …

WASHINGTON—The Federal Communications Commission said wireless complaints dropped in the first quarter of the year. The agency said wireless complaints decreased from 4,956 in the fourth quarter of 2005 to …

WESTLAKE VILLAGE, Calif.—Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates’ second annual survey of business wireless …

Wireless customers are more satisfied with their cellular service this year than last, according to the latest subscriber survey by J.D. Power and Associates. T-Mobile USA Inc. continues to rank …

WESTLAKE VILLAGE, Calif.—Wireless customers are more satisfied with their cellular service this year than last, according to the latest subscriber survey by J.D. Power and Associates. T-Mobile USA Inc. continues …

WESTLAKE VILLAGE, Calif.—A new report from J.D. Powers and Associates says wireless call-quality problems declined for the second straight year, with reported problems reaching their lowest level since the renowned …

Three Christmases ago, Sue Nokes received a call from a T-Mobile USA Inc. customer who had been bumped up through the customer care system until he reached her. The man, …

Tier 1 operators are beginning to use retail outlets to build long-term customer relationships and generate revenues from lucrative data applications. But when it comes to the brick-and-mortar sales counter, …

Wireless carriers struck out once again in Consumer Reports’ annual survey of cellular phones and service. Cingular Wireless L.L.C.’s acquisition of AT&T Wireless Services Inc. came in for particularly harsh …