Family plans are the glue that keeps customers sticky, according to the most recent survey of customer satisfaction by J.D. Power and Associates-and in households where family members share minutes, they are substantially happier with their wireless service than those who do not.The survey...
Wireless call quality continues to improve, with customers seeing a reduction in initial disconnects in particular, according to the most recent J.D. Power and Associates report on call quality.The study, which was based on responses from more than 25,000 wireless users earlier this year,...
Customer satisfaction in the prepaid sector has increased considerably since last year, driven by new pricing options and services, according to the latest survey by J.D. Power and Associates. Overall satisfaction got a boost of 10 points on the company's 1,000-point scale, with cost...
An increasing percentage of customers report that their service problems are "resolved in a timely manner," according to the latest survey of customer care by J.D. Power and Associates-and carriers' investments in network infrastructure are likely the cause. The semi-annual study asks customers about...
Longer contracts are pushing American consumers to keep their handsets longer, according to a new study by J.D. Power and Associates. The average length of ownership of a particular handset has increased for the first time in five years, to 17.5 months from the...
T-Mobile USA Inc. continued to dominate the J.D. Power and Associates regional survey of wireless customer satisfaction, receiving the highest ranking in all six regions of the U.S. for the fifth consecutive time-although it tied with other carriers in three of those regions. Verizon...
T-Mobile USA Inc. continued to dominate the J.D. Power and Associates regional survey of wireless customer satisfaction, receiving the highest ranking in all six regions of the U.S. for the fifth consecutive time-although it tied with other carriers in three of those regions. Verizon...
T-Mobile USA Inc. continued its run as the carrier with the best customer-service ratings by consumers, edging out other operators for the fifth year in a row in J.D. Power and Associates' semi-annual survey. Verizon Wireless scored second place with a ranking of 101...
WESTLAKE VILLAGE, Calif.-U.S. consumers are increasingly focusing on devices when considering wireless services, according to a survey from J.D. Power and Associates. The market research firm found that 19 percent of customers cite the type or brand of cell phone as a key factor...
Several weeks ago I wrote a eulogy for fallen mobile virtual network operator Mobile ESPN. In it I cited the MVNO's lofty aspirations for the wireless space, but noted that the company misjudged the market's appetite for a sports-focused operator with little pricing differentiation....
WESTLAKE VILLAGE, Calif.—U.S. consumers are increasingly focusing on devices when considering wireless services, according to a survey from J.D. Power and Associates. The market research firm found that 19 percent of customers cite the type or brand of cell phone as a key factor...
WESTLAKE VILLAGE, Calif.—Customer spending on wireless services continues to increase, according to the latest survey by J.D. Power and Associates—and consumers' expectations of their wireless carriers will continue to rise along with their spending. The firm's latest customer satisfaction survey showed that non-voice services...
WESTLAKE VILLAGE, Calif.—Customer spending on wireless services continues to increase, according to the latest survey by J.D. Power and Associates—and consumers’ expectations of their wireless carriers will continue to rise along with their spending. The firm’s latest customer satisfaction survey showed that non-voice services...
Strong regional differences in call quality among carriers showed up in the latest J.D. Power and Associates consumer survey, with no carrier dominating nationally. J.D. Power also noted that the number of calls made from inside buildings exceeded the number of calls made from...
WESTLAKE VILLAGE, Calif.—Strong regional differences in call quality among carriers showed up in the latest J.D. Power and Associates consumer survey, with no carrier dominating nationally. The company also noted that the number of calls made from inside buildings exceeded the number of calls...
WESTLAKE VILLAGE, Calif.—Virgin Mobile USA L.L.C. topped a new prepaid wireless customer satisfaction survey from J.D. Power & Associates. The rankings covered mobile virtual network operators and traditional wireless operators. The survey examined responses from about 4,000 current prepaid wireless customers on their experience...
WESTLAKE VILLAGE, Calif.—Verizon Wireless and T-Mobile USA Inc. tied for the top spot in the most recent J.D. Power & Associates survey of wireless carrier customer care performance. Both carriers scored 104 points on the company’s scale, while the industry average was 99. Alltel...
Mobile-phone users in the United States are incrementally more satisfied with the operation of their handsets than in the past, suggesting that vendors in general are improving user interfaces, according to a study released by J.D. Power and Associates. Sanyo Electronics Co. Ltd. received...
Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates' second annual survey of business wireless satisfaction. Verizon Wireless had an index ranking of 711 on a 1,000-point scale and had "particularly...
WASHINGTON—The Federal Communications Commission said wireless complaints dropped in the first quarter of the year. The agency said wireless complaints decreased from 4,956 in the fourth quarter of 2005 to 4,616 in the first quarter. Complaints fell in all wireless categories, the agency said.Wireless...
WESTLAKE VILLAGE, Calif.—Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates’ second annual survey of business wireless satisfaction. Verizon Wireless had an index ranking of 711 on a 1,000-point scale and...
Wireless customers are more satisfied with their cellular service this year than last, according to the latest subscriber survey by J.D. Power and Associates. T-Mobile USA Inc. continues to rank best in customer satisfaction across the country due to strong performance in service plan...
WESTLAKE VILLAGE, Calif.—Wireless customers are more satisfied with their cellular service this year than last, according to the latest subscriber survey by J.D. Power and Associates. T-Mobile USA Inc. continues to rank best in customer satisfaction across the country due to strong performance in...
WESTLAKE VILLAGE, Calif.—A new report from J.D. Powers and Associates says wireless call-quality problems declined for the second straight year, with reported problems reaching their lowest level since the renowned customer survey firm began studying the issue in 2003. The report, now in its...
