BROWSING: JD POwer

JD Power's findings on customer perception of network reliability are in line with recent findings from Ookla Wireless customers in the U.S. are seeing improved customer experience due to 5G midband deployments, and thus are reporting that they are more satisfied overall and perceive mobile...

There was a notable uptick in the percentage of wireless customers who were making their purchases in stores during the second half of the 2021, according to a new survey from J.D. Power. The last two installments of the J.D. Power study of wireless...

Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on the sepia-tinted shades, set the date for #TBT and enjoy the memories! Lights, camera phone,...

Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on the sepia-tinted shades, set the date for #TBT and enjoy the memories! Hot products from...

A new survey on wireless customer satisfaction from J.D. Power shows that customers are happier with their devices when they receive in-store demonstrations of features. The survey was based on responses from thousands of wireless customers in the first half of this year, among whom 58%...