An increasing percentage of customers report that their service problems are "resolved in a timely manner," according to the latest survey of customer care by J.D. Power and Associates-and carriers' investments in network infrastructure are likely the cause. The semi-annual study asks customers about...
Nokia Corp. is winning the support of more wireless developers worldwide than any other brand, according to a new survey by Evans Data Corp.The firm said Nokia dominates in Europe and has become the leading target for developers in the Asia-Pacific Region. In North...
Mobile television and video subscription revenues grew 198% year-over-year to $146 million in the first quarter of 2007, according to data from Telephia Inc. Approximately 8.4 million wireless customers now subscribe to some form of mobile video, representing nearly 4% of all U.S. mobile...
WiMAX and other increasingly low-cost data options could help turn U.S. wireless networks into dumb pipes, according to research firm Analysys. The company identified three possible paths for the evolution of the wireless industry, including a scenario in which "wireless data becomes a commodity...
Sony Ericsson Mobile Communications grew by between one-third and one-half in the three key metrics for the second quarter, posting huge jumps in revenue, profit and volume shipments. The results may well confound analysts who have wondered whether the joint venture could sustain its...
Worldwide mobile content revenues are expected to surpass $44 billion in 2011, more than double the expected $20 billion in revenues generated this year, according to iSuppli Corp.The mobile market research firm said the growth largely will be driven by rising demand for mobile...
WiMAX technology could become a backhaul solution for metropolitan Wi-Fi networks, according to a new report from IMS Research.WiMAX technology offers a lower cost solution that provides point-to-multipoint capability, said the report. The technology presents several challenges as a backhaul solution especially in macro-cellular...
Handset manufacturers and wireless carriers have quickly warmed up to the idea of global positioning system services as a means to offset declining ARPU in China, according to a new report from iSuppli Corp. Handset manufacturers are increasingly developing devices that support GPS while...
Unlicensed Mobile Access subscribers are due to reach 65 million by 2012, according to a new report from ABI Research. Although many believed UMA had lived out its role as a bridge between cellular and Wi-Fi networks, delays in the growth and development of...
Worldwide mobile content revenues are expected to surpass $44 billion in 2011, more than double the expected $20 billion in revenues generated this year, according to iSuppli Corp.The mobile market research firm said the growth largely will be driven by rising demand for mobile...
The Nielsen Company finally made an aggressive move into mobile, agreeing to acquire market research firm Telephia Inc. for an undisclosed sum.Nielsen initially launched an effort to track mobile data usage in March 2005, but Nielsen Mobile saw very little public activity for more...
Mobile television and video subscription revenues grew 198% year-over-year to $146 million in the first quarter of 2007, according to the latest data from Telephia Inc. Approximately 8.4 million wireless customers now subscribe to some form of mobile video, representing nearly 4% of all...
Google Inc.'s search supremacy online continues to be handsomely carried over to mobile, according to the latest rankings of mobile Web companies from research and analysis firm M:Metrics.Google was visited by 62.5% of smartphone users in the United States in April, and by nearly...
WiMAX subscribers could grow to 54 million by 2012 driven by growth in emerging markets, according to a new report from Senza Fili Consulting.The firm said the WiMAX's best growth prospects will come from the rollout of mobile services."The recent inclusion of WiMAX as...
China has a significant opportunity with its home-grown TD-SCDMA technology to establish a global communication standard, according to a new report from In-Stat.The firm said TD-SCDMA technology could allow the country to own more intellectual property rights and consequently lower royalty fees and manufacturing...
WiMAX technology appears to be gaining a foothold in a handful of European markets with a number of trials already underway, and the ITU agreeing to include OFDM-based technologies in the IMT2000 standard, according to ABI Research.The report noted that the ITU's decision...
A large percentage of young drivers in the United States say they both talk and send text messages on their cell phone while driving. A Zogby International poll found two-thirds of drivers between the ages of 18 and 24 send text messages while driving...
Almost half of early adopters in the United States planning to replace their cellphones want Wi-Fi capability, according to a recent survey by In-Stat. The market research firm noted that there are numerous dual-mode phones in the pipeline to meet this demand and that...
Sprint Nextel Corp. is determined to push WiMAX into existence and then ubiquity, and the company may explore a range of financial and strategic options in order to make that happen, CEO Gary Forsee told an industry conference last week. Forsee said that he...
Spending on mobile advertising could reach $14.4 billion by 2011, accounting for one-fifth of global spending on Internet advertising, according to a report from Strategy Analytics Inc."The outlook for mobile advertising spend has significantly advanced in the past 12 months," said Phil Taylor, director...
Sprint Nextel Corp. is determined to push WiMAX into existence and then ubiquity, and the company may explore a range of financial and strategic options in order to make that happen, CEO Gary Forsee told an industry conference earlier this week. Forsee said that...
When customers call, marketers aren't doing a very good job addressing their concerns. That's the conclusion of a new call-center-satisfaction study, which found one-fifth of callers hang up with unresolved issues.Callers to personal-computer companies were most unhappy, with a satisfaction score of 64 out...
The production and delivery of mobile video is becoming a two-way street. Although a majority of programming seems to follow a top-down approach from TV studios' more successful programs, those endeavored in the development of original, made-for-mobile content are steadily gaining viewers eyes and...
Analysis of three Harris polls from late last year offered insight into U.S. consumers and their relationship to telecom, particularly the trend toward wireless substitution. A total of more than 6,700 adults were surveyed in the online polls, and the respondents revealed that: --81%...
