Verizon Wireless again was singled out for superior customer service quality in Vocal Laboratories Inc.'s quarterly SectorPulse study on the quality of customer service among the industry's largest wireless operators. The survey uses data and call recordings from carrier customers and feedback on customer...
NEW YORK-Nearly half of 10- to 18-year-old Americans use cell phones, and nearly one-third of them are subscribers of Verizon Wireless, according to a study from GfK NOP Technology.The results from the research firm's annual mKids survey, which was released Tuesday, found that U.S....
Much of the wireless industry's strong subscriber growth over the past several quarters has been attributed to carriers' ability to target customer segments that had previously been unable to qualify for service using either prepaid or family plans. Some analysts have attributed up to...
DALLAS-The worldwide WiMAX market is expected to reach $3.5 billion and account for 4 percent of all broadband usage by 2010, according to a new report from idate.The growth will be driven by new equipment and an increasing number of WiMAX trials and deployments,...
WASHINGTON-A new study says electromagnetic radiation produced by cell phones do not stress human cells in a way that could lead to heath risks. "We performed highly sensitive, extremely well-controlled tests on living cells irradiated with energy like that from mobile phones, but at...
Verizon Wireless and T-Mobile USA Inc. again outranked the competition in a J.D. Power and Associates consumer survey, this time posting the highest retail sales satisfaction among the wireless industry's six largest operators. The study was based on experiences reported by 6,144 wireless users...
Thanks to an off-kilter-reporting schedule, Centennial Communications Corp. got a jump on quarterly reporting season last week, posting improved financial and mixed operations metrics for its first fiscal quarter that ended Aug. 31. The regional carrier did not provide much insight into its recently...
WASHINGTON-The Federal Communications Commission said the mobile-phone industry remains competitive and consumers continue to benefit, despite increased consolidation among wireless carriers and questions by a Democratic member of the commission on the methods used to collect data for the report. The FCC said the...
LONDON-Digital video broadcasting for handhelds (DVB-H) is poised to become the primary channel for mobile video in Europe, according to a study from Frost & Sullivan.Manufacturers will launch DVB-H services on a trial basis by 2008, the research firm predicts, and operators will lure...
BOSTON-The U.S. wireless industry is expected to become a larger sector of the U.S. economy than the agriculture and automobile industries within five years, according to a report from Ovum that assessed the economic impact of the wireless industry in the United States in...
WASHINGTON-A leading expert has offered the White House and Congress recommendations to overhaul the nation's emergency-alert system, based on eight years of research on the subject. The challenge requires a master plan far more involved than adding wireless and other technologies to the mix...
SAN FRANCISCO-Municipalities in the United States are expected to spend more than $400 million in 2007 on wireless networks and nearly $700 million during the next three years.So says the "2005 Municipal State of the Market Report" published by Muniwireless.com, a wireless industry analyst...
CAMBRIDGE, U.K.-Mobile TV and video services could run into capacity constraints on third-generation networks in as little as two years, according to a new report from Analysys.The report, "Making a Success of Mobile TV and Video," said operators are offering streamed TV and video...
The wireless industry reported 25.2 million new subscribers, its largest one-year addition of new subscribers in its more than 20-year commercial history, according to CTIA's semi-annual industry survey released this week at the CTIA Wireless I.T. and Entertainment Show. Steve Largent, president and chief...
NEW YORK-Demand for paid wireless information services remains low, according to new research from JupiterResearch.The company said only one-fifth of consumers are willing to pay for 411 information, and only 7 percent are willing to pay for local search on their cell phones. For...
KINGS PARK, N.Y.-By 2010, worldwide subscribers will reach 2.3 billion individual wireless subscribers, according to Visant Strategies "World Mobile Subscriber Markets 2005" report.Of those 2.3 billion subscribers, nearly half will use third-generation services, said the company."What we are seeing today is not only the...
BOCA RATON, Fla.-The majority of cell-phone users support policies that limit wireless usage in schools, according to an survey of 2,400 consumers by Amplitude Research. Eighty-five percent of the 2,400 respondents said they support polices that allow phone use immediately before and after school...
SAN FRANCISCO-Wireless data package adoption among the top five U.S. service providers showed a 22-percent penetration rate for the first half of 2005, according to new research from Telephia.The company said average package charges have increased 5 percent to $7.86 during the second quarter...
LONDON-The worldwide public Wi-Fi market is expected to reach 100,000 hot spots by the end of this year, according to Informa Telecoms & Media's Wireless Broadband Analyst report. There were 84,283 hot spots worldwide at the end of the second quarter, said the report....
SAN FRANCISCO-Men and women alike use ringtones, but there are big differences between the sexes when it comes to other mobile services.A new study from M:Metrics finds females are significantly less likely to use mobile data services compared with men, but they are about...
NEW YORK-More than 75 percent of U.S. mobile phone and personal digital assistant users say 48 hours of active battery life would be the most important feature of the perfect converged device, according to a report by U.K. research firm TNS.TNS drew the results...
LOS ANGELES-The market for mobile resource management systems could reach more than 5.8 million units by 2009, with annual hardware and service revenues exceeding $2 billion, according to a new report from C.J. Driscoll & Associates.Today, nearly 1.9 million global positioning system-based wireless devices...
NEW YORK-The North American wireless industry is expected to surpass 240 million subscribers by 2009, though year-over-year growth is forecast to slow as customer penetration levels are predicted to approach more than 78 percent during the next four years, according to industry research firm...
PORT WASHINGTON, N.Y.-Wireless users will pay substantially more to download full songs to their handsets than to their PCs, according to a study by The NPD Group. The research firm's first look into mobile music found 20 percent of all consumers are interested in...
