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Nelson Englert-Yang

AI in telecom – ML pattern-matching in customer support

by James Blackman June 23, 2025

by James Blackman June 23, 2025

For telcos, the surest AI wins come in their operational heartlands – streamlining customer care, enhancing enterprise services, and turning network data into actionable insights. System support – AI in …

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AI in telecoms – what to know and what to ask (see you tomorrow!)

by James Blackman April 7, 2025

by James Blackman April 7, 2025

In sum – what you need to know AI for internal telco efficiencies – AI is being used so successfully in customer care and network maintenance that service agents are …

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