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How is T-Mobile US using data and AI for intent-based CX

Working with OpenAI, T-Mobile US is trying to deliver predictive, "fairly magical" customer experiences T-Mobile US is working with artificial intelligence (AI) powerhouse OpenAI on a new customer-facing “intent-driven AI-decisioning platform.” The companies expect IntentCX, which combines T-Mo’s proprietary data with OpenAI’s powerful GPT series...

Three large language models (LLMs)—and how they’re being used for telco AI use cases

Whether telco AI applications are delivered by leveraging hyperscaler clouds or run on-premises, many are support by the multi-billion parameter large language models (LLMs) provided by the likes of Anthropic, Meta, OpenAI and a handful of other well-funded specialists in model development and training....

Kagan: Will OpenAI new SearchGPT revolutionize search?

Will SearchGPT help or hurt Google, Safari, DuckDuckGo search? How will the new OpenAI SearchGPT impact the search industry? Search has been around for decades from a wide variety of companies with big dreams. Then, when Google entered the space, they were faster and offered...

Soracom embeds gen AI developer tools into cellular IoT platform

KDDI-owned Soracom has embedded generative AI capabilities into its cellular IoT connectivity and services platform, it has said. It has introduced two new services to help IoT developers with more complex IoT deployments. These are Soracom Flux and Query Intelligence; the first is a...

The ‘nightmare scenario’ – Big Tech, AI and the ‘end of the human race’

As with every tech show at the moment, there was a deal of evangelical fervour at Digital Enterprise Show in Málaga last week about the potential of AI to super-charge enterprises and economies, and maybe to save the planet along the way. But, to...

SK Telecom to unveil LLM for telecom carriers in June

The LLMs will be designed to help telcos improve their customer interactions via digital assistants and chatbots Korea’s largest telco SK Telecom said it expects to introduce a large language model (LLM) specializing in telecom-related terms next month, according to local press reports. SK Telecom...