Improved CEM, disaster recovery, business continuity, scalability and cost cited as reasons to move a contact center to the cloud.
Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something...
As virtualization, VoLTE and more add network complexity, make QoS simple
Telecom—and all the industries it touches—stands on the precipice of a foundational transformation. Consumer demand for mobile video is exploding and enterprises are looking to embrace the full promise of the Internet of Things....
Summary
Traditionally, average revenue per user (ARPU) has been one of the key metrics used to measure service providers’ (SP) financial performance. Increased competition has been putting downward pressure on ARPU, resulting in declining earnings before interest, taxes, depreciation and amortization (EBITDA). In parallel, the...
On this week’s NFV/SDN Reality Check, we look at some top news items from across the space as well as speak with Accedian Networks about network QoS related to SDN, NFV and 5G
On today’s show we have an interview with Scott Sumner, VP of...
Mosaik sees a growing need for providers to look beyond QoS and towards QoE
Quality of service is a top priority these days, but as providers struggle to manage complex customer relationships across disparate wireless networks and a variety of devices, the message from consumers...
On this week’s NFV/SDN Reality Check, we look at some top news items from across the space as well as speak with Accedian Networks about network QoS related to SDN, NFV and 5G
On today’s show we have an interview with Scott Sumner, VP of...
Close your eyes and imagine: You’ve booked a trip to exotic Maheshwar, Madhya Pradesh, in India. Now, you need to book a hotel and choose between an authentic modern Indian-style hotel, a local hotel chain or a youth hostel. What would you choose and...
