Randall Stevenson

AT&T CEO Randall Stephenson admitted his company “blew it” by sending a letter from its lawyer to a customer who suggested ways to make AT&T’s service better. “At AT&T, our top priority is to treat our customers to a premium …

An AT&T customer in California got an unexpected reply to an email he sent to AT&T CEO Randall Stephenson about how to improve the company’s services. El Sereno, Calif., resident Alfred Valrie, an AT&T quadruple-play customer, reached out to Stephenson …