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Customer satisfaction sometimes fleeting

Colorado Mills is one of Denver's newest suburban malls. The warm, well-lit corridors are lined with like likes of Gap, Target, K-B Toys, Chili's and other clothing, eatery, trinket and curio shops. And in an indication of the growing importance of wireless in American...

Wi-Fi: Industry’s disruptive darling, now common

Once the darling of the wireless broadband publicity machine, 802.11-based Wi-Fi technologies have increasingly lost their luster to more appealing opportunities forecast from broader-coverage technologies like WiMAX and OFDM-based services, and even more traditional third-generation cellular technologies. But, despite the dimming attention, most industry...

U.S. operators keep some adult content at arm’s length

Terrified by the stigma of pornography and despite its revenue-enhancing potential, U.S. carriers continue to keep mobile adult content at arm's length, refusing to offer it through their portals. But that's not stopping wireless users from getting it. There's no question of the worldwide...

Developers find carrier relationships-and apps-define success

SAN FRANCISCO-Mobile music, games and enterprise applications are beginning to flood the market, creating a buzz the industry hasn't seen in years. But while insiders salivate over "hockey-stick" projections for wireless data revenues, developers that haven't cultivated relationships with established carriers, publishers or well-known...

Motorola’s Warrior lays out the vision of ‘liquid media’

Before the spinoff of its chip business, Motorola Inc. often came across as an octopus-a many-sided giant. With Freescale Semiconductor Inc. now a standalone company, the wireless vendor still weighs heavy in the industry. This has been both boon and pain for the Schaumburg,...

Preteens, preschoolers new targets for wireless industry

The wireless industry is stooping to conquer. Nickelodeon is partnering with content developer Jamdat to produce mobile games based on two of the network's most popular shows, "Dora the Explorer" and "Blue's Clues." The games will be targeted at perhaps the most unlikely of...

Marconi Rocks! Future of wireless is unlimited, unrestricted and (of course) untethered

The future of wireless could be the future of most everything. Wireless technology has evolved in leaps and bounds since the first transmission of radio communication signals across the English Channel and then across the Atlantic Ocean a century ago. Wireless technology is being...

U.S. Cellular’s Rooney cares about focus rather than size, definitions

In an industry where size is often viewed as a result of success, especially when it comes to the bottom line and customers, U.S. Cellular Corp. has managed to operate successfully in a position between the country's big-six nationwide operators that dominate the large...

Stability (after a lot of pain) marks tower industry

Change has been afoot in the wireless tower industry. In the past 18 months, two of the industry's five public players have gone through bankruptcy and returned, businesses have been divested and restructured, and stock valuations have fallen and risen like the tides. Meanwhile,...

Standards move forward but security vulnerabilities, risks remain

After years of development, certain specifications now provide basic guidelines for wireless security at both the commercial and more stringent enterprise levels, but it remains up to wireless users to decide what level of security, beyond those basic guidelines, they require and how to...

Talking technology with Nokia CTO Pertti Korhonen

As a company that tends to generate most excitement regarding its bottom line, Nokia Corp. for the most part has been unruffled in the recent turbulent seas of the wireless industry. Even when the industry stumbled as in the past few years, the...

As Java grows, so does open source debate

When Java came into wireless, it was welcomed with arms half open. Companies like Qualcomm Inc. thought the technology was too open and had to shrink its appeal. Some said it was not open enough because it savored such a wide array of supporters...

LBS morphs from sexy apps to practical ones

It appears that location-based service applications for finding local coffee shops, specialty stores, banks and the like have fallen short in intriguing consumers in the United States. But industry contends that a market-albeit one far more practical and far less sexy than previous expectations-for...

Music, wireless intersect to tune in on revenues

"You just heard `Turn off the lights' by Frank de Jojo."For $1 per message, wireless users in the United States can identify virtually any song they hear, whether it's on the radio, in a supermarket or at a club. Currently available through AT&T Wireless...

Technology potential still awaits fulfillment

The new wireless gizmos may be humming with new applications, but promises keep outweighing results. CDMA, the technology leading the march toward a full third-generation era, continues to confront challenges. Data services have been unfurled, but adoption is still in its infancy. Enterprise players...

Wireless homeland security: Profits and pitfalls

The terrorist attacks of Sept. 11, 2001, and the subsequent creation of a still-evolving homeland security regime in the United States probably did more for the wireless industry than all the combined hype about third-generation mobile-phone technology that preceded the startling wake-up call to...

Qualcomm digs deeper with BREW to touch user interface

Although Qualcomm Inc.'s BREW application download system commands a smaller market than that of rival Sun Microsystems Inc.'s Java, the company continues to rack up new BREW handsets, applications and carrier customers-and Qualcomm and its partners continue to offer new innovations for the platform."The...

As games biz grows, it shrinks

Two years ago, the wireless gaming market in the United States comprised a few tiny start-ups selling a handful of black-and-white, text-based games. The wireless gaming market today is a multimillion-dollar industry with dozens of players and literally thousands of games.Consolidation is rampant. Earnings...

Donahue speaks on spectrum, technology and consolidation

Few wireless executives have had as much of an impact on the industry over the past several years as Nextel Communications Inc.'s Tim Donahue, who-despite running the smallest of the six nationwide carriers-has managed to garner significant influence over larger competitors looking to imitate...

Road to full wireless enhanced 911 starts to smooth out

WASHINGTON-It has been 10 years since the Federal Communications Commission took its first steps toward a nationwide wireless enhanced 911 system, and after a long struggle, important progress is being made."It is an incredibly successful and positive story particularly in contrast to the wireline...

Smaller carriers brace for May 24 LNP deadline

The liberation of wireless local number portability is scheduled to sweep across the nation May 24 as carriers serving markets outside of the already WLNP-enabled top 100 markets will be required to allow wireless consumers to keep their phone numbers when switching carriers. While...

Next buildout frontier could be inside

As the battle for network supremacy rages on, wireless carriers are targeting places with minimal wireless coverage, including highly trafficked indoor spaces like airports, shopping malls, casinos, office buildings, healthcare facilities, government buildings, convention centers and public transportation systems. Carriers are still deciding how...

RIM hits inflection point with trusty BlackBerry

BlackBerry-maker Research In Motion Ltd. faces a range of obstacles, both major and minor. But one challenge overshadows the rest, according to Mike Lazaridis, the company's president and co-chief executive officer."RIM's biggest competitor is ignorance," Lazaridis said. "Our challenge continues to be and has...

Wireless + sports + interactive messaging = win, win, win

The wireless industry has had a long and lucrative history with sponsoring sporting events. According to a report released last year by Sports Marketing Surveys Ltd., the telecommunications industry signed 91 sports sponsorship deals in 2002, trailing only the automotive industry's 124 sponsorship agreements....