Forget the device, it's about the experience
In the highly competitive wireless provider market, customer loyalty remains a significant challenge. Carriers continue to seek new ways to increase customer satisfaction and renewals, primarily by advertising devices, coverage areas and pricing. However, loyalty is often won...
For communication service providers searching for new revenue streams, direct carrier billing opens the door of opportunity as it enables them to directly participate in the over-the-top market by providing a payment option for consumers to charge their mobile phone bills. This also means...
You may not have heard of Net-mobile yet, but my guess is, you will be hearing about them before long. And there is a high likelihood you are using a service they provide and aren’t aware of because it’s branded by your mobile operator.
Headquartered...
OSS/BSS doesn't exactly send a thrill through most audiences.
"The three words that really put fear in the heart of people in Silicon Valley are 'telco billing software.' Tediously boring," Mark Sherman of Telstra Ventures joked at the recent Telecom Council Carrier Connections event.
But Sherman,...
