NICE, France – RCR Wireless News this week met with Comptel at the TM Forum Live event, and conducted a short video interview addressing some key topics of the show.
One of these topics is contextual intelligence and the ability to provide predictive analysis to...
NICE, France – ZTE subsidiary ZTESoft moved to enhance its business and operational support systems product line with the rollout of its ZSmart 8.0 platform targeting communication service providers.
The company claims the platform can help operators deal with challenges of the “data era” by...
Welcome to our weekly wrap-up of telecom software news. It's been a week of big deals and big reports in the telecom space. Verizon Communications acquired Intel Media, VMware bought AirWatch, Subex landed $10 million worth of contracts and Redknee signed a $5...
Service providers seeking to become more agile businesses face the complex reality that the very systems that have brought them success thus far are often a huge hindrance to their ability to move forward in a digital world.
That was one common thread among sessions...
SAN JOSE, Calif. – One challenge facing wireless carriers looking to improve the customer experience is getting a cohesive view of consumer and network behavior across the entire organization. This is becoming an increasing concern as consumers move away from traditionally easy-to-track voice and...
When telecom operators reach out to their customers, they should provide personalized and proactive contact that is simple, convenient, quick, efficient, trustworthy and transparent—all while being cool and fun. These are some of the points presented by Rob Rich, TM Forum’s managing director for...
Wireless carriers are concerned about increasing customer loyalty – and they should be – according to a new study released by WDS, a Xerox-owned company that provides customer experience management solutions to the wireless industry. The study of U.S. mobile phone users reveals that 36% of U.S....
Big data has been among the hottest topics throughout 2012 across virtually all industries and communications is no exception. Business leaders and IT management are inundated with proclamations,
Offering digital services to gain new revenue continues to be the hot topic this year at TM Forum Management World Americas (check out all pieces and see our videos). During the trade show, TM Forum released a suite of best practices and standards, including a digital services...
ORLANDO, FL—What parts of operations and business support systems (OSS/BSS) should carriers move to the cloud? Should they use a private, public or hybrid cloud? These are tough questions that telecom operators are looking to answer while planning their future use of the cloud....
Sharing revenue in a business to business to consumer (B2B2C) model can be complex from an IT point of view. How is revenue apportioned and how is it measured? In addition, what should carriers do to move money reliably and accurately across all partnerships...
ORLANDO, FL—Enriching digital services was one of the main hot topics during the keynote session on the first day of the TM Forum—Management World Americas being held in Orlando this week (check out all pieces and see our videos). “The digital economy is here, and we...
ORLANDO, FL—Verizon has invested well over U.S.$150 billion in platforms, solutions and services over the past ten years. The company invested in fiber to cover 17 million people by 2004. It acquired MCI, looking to enhance its IP backbone. With 007, Verizon embraced security,...
TMForum Management World is the preeminent gathering dedicated to Service Assurance and all things OSS/BSS. With a full slate of keynote perspectives, and service provider case studies, and the renowned Catalyst collaborative projects seeing all there is to see, let alone learning all there...
The benefit of a long plane ride home with no diversions other than sitting through a playlist of hot-poker-to-the-eye "rom-coms" that I already watched traveling to and from the other spring trade shows is that I had plenty of time to stare out the...
DUBLIN – In the morning keynote panel kicking off the TM Forum's Management World 2012 event, financial analysts joined the TM Forum's executive leadership to discuss what factors will determine the "winners and losers" in the digital world. Specifically, the questions to the panel...
DUBLIN – Alcatel-Lucent kicked off its TM Forum Management World 2012 presence by announcing a significant new addition to the CEM solution capabilities that it officially brought to market in February. The new offering, entitled Managed Service Quality and Assurance, essentially offers the capabilities...
América Móvil’s Claro Brazil has reduced the time it takes to add a new customer into the telecom operators’ base from 8-10 days to 2-3 days. This is a result of a change in business process management, through the implementation of a combination of...
What the telecom industry has not changed in the past ten years, it is changing now – and in a drastic way. The advent of new technologies, such as mobile broadband, voice over IP (VoIP) and messaging, among others, have contributed to the shift....
While telecom operators in mature markets have used Wi-Fi hot spots to offload 3G data traffic, in Brazil carriers have just started to deploy them. During the TM Forum Latin America Summit held on March 27-28 in São Paulo, TIM Brazil’s director of innovation, Maurício Cascão, said...
“The members of OITA will work to find synergies in several telecom areas which we can take advantage of as a team, such as making joint purchases,” Marcelo Erlich, Antel’s ICT general manager, told RCR Wireless News during TM Forum's Latin America Summit. The Uruguayan...
“Cloud computing is a fantastic way to sell more data.” By stressing this definition, the director of innovation at TIM Brazil, Maurício Cascão, defined the telecom operator’s strategy in launching cloud computing services offers in the country. Cascão said, during the TM Forum Latin...
It has been a few years since the end of the telecom sector monopoly in Costa Rica. The Superintendent of Telecommunications Sutel says ending the monopoly has led to great advances for the country's mobile industry. The mobile telephony penetration rate jumped from 42.38%...
RCR Wireless News attended the TM Forum Management World Americas 2011, the industry’s communications management conference, held in Orlando, Fla., earlier this month and interviewed some of attendees and speakers. Check them out:
Interview with Randy Frantz of ESRI
Interview with Tom Wise, VP of OSS...
