T-Mobile USA Inc. announced a major new instant messaging strategy through a deal with IM company Oz Communications. T-Mobile said it will use Oz's gateway and client technology to manage a standards-based instant messaging service, one that can work with desktop IM services including...
EDEN PRAIRIE, Minn.-Consumer experience research firm Vocal Laboratories reported Verizon Wireless received the highest customer service quality rating in a recent survey comparing the quality of customer service of AT&T Wireless Services Inc., Cingular Wireless L.L.C., Sprint PCS and Verizon Wireless.The report noted Verizon...
BEDMINSTER, N.J.-Verizon Wireless said it has added new features to its Edocs Inc. powered My Account online account management and customer service tool that allows users to track airtime use, analyze monthly spending trends, access up to six months of billing information, change account...
Cingular Wireless L.L.C. is cutting jobs in its Mobitex business, although the carrier declined to provide specifics.Cingular said it is cutting a minimal number of jobs in its Cingular Interactive division, which runs its slower-speed Mobitex data-only network. Cingular said the job...
BEDMINSTER, N.J.-Verizon Wireless teamed with self-service and e-billing software solutions provider edocs Inc. to enhance its My Account online account management and customer service tool.My Account already allows customers to access bills, make payments and update account information online. With the enhancements, customers will...
The rumor mill kicked into high gear last week with published reports claiming a handful of domestic and international wireless carriers are targeting AT&T Wireless Services Inc. as a possible merger partner.The reports began with claims that Cingular Wireless L.L.C. had rekindled its often-rumored...
Despite being a relatively new player in the traditional wireless field, Wi-Fi services have quickly taken over as one of the leading technologies for high-speed wireless data communications as shown by the small but increasing number of tech-savvy consumers clustered in local coffee houses...
To Internet or not to Internet is the question.Some carriers have embraced the idea of selling wireless content over third-party Internet sites, while others have steadfastly rejected it. Content providers like Walt Disney Internet Group are clamoring for the technology in hopes that it...
Upstart push-to-talk platform provider Kodiak Networks Inc. announced its first carrier customer last week by partnering with European-based operator Orange and is rumored to be readying a U.S.-based launch with Alltel Corp. as early as this week.Kodiak's agreement with Orange calls for the carrier...
WASHINGTON-CTIA's Steve Largent continued reorganizing the Cellular Telecommunications & Internet Association, announcing that Carolyn Brandon has been named vice president for policy and Bob Bolster will become director of congressional affairs."Bob and I worked side-by-side through much of my time in Congress and I...
WASHINGTON-GSM, not CDMA, is the choice of rural carriers that plan upgrades this year, according to a survey released Thursday by the National Telecommunications Cooperative Association."Virtually all of the survey respondents who offer wireless to their customers indicated that they intend to upgrade within...
Cingular Wireless is cutting jobs in its Mobitex business, although the carrier declined to provide specifics.Cingular said it is cutting a "minimal" number of jobs in its Cingular Interactive division, which runs its slower-speed Mobitex data-only network. Cingular said the job cuts will be...
The increasingly competitive push-to-talk space is expected to welcome another player as soon as next week as industry sources claim Alltel Corp. is close to launching its Touch2Talk walkie-talkie service, joining Nextel Communications Inc., Verizon Wireless and Sprint PCS as carriers offering push-to-talk services....
FORT WORTH, Texas-RadioShack Corp.'s stock was up slightly after the company said its fourth-quarter earnings would exceed the high end of its expectations. The company said its fourth-quarter free cash flow will be about $420 million vs. previous guidance of $310 million to $350...
AT&T Wireless Services Inc.'s popularity as a dance partner has apparently increased as published reports claim a handful of wireless carriers are now targeting the country's largest publicly traded operator as a possible merger partner, which in the end could set off a bidding...
Wireless stocks posted strong gains in early Wednesday trading following renewed rumors of a possible merger between Cingular Wireless L.L.C. and AT&T Wireless Services Inc. and an upgrade of the wireless sector from neutral to positive by Lehman Brothers.The latest merger rumor between Cingular...
Verizon Wireless reported customers can now pay their wireless bills and establish new or add advanced Verizon services at 76 Verizon Plus retail locations located in 16 states. The carrier noted the new locations are in addition to the 1,200 Verizon Wireless company-owned stores.The...
BEDMINSTER, N.J.-Verizon Wireless named Steven Zipperstein vice president of legal and external affairs, general counsel and secretary, where he will be responsible for the company's legal, regulatory, compliance and federal and state public policy matters. Zipperstein is succeeding Mark Tuller, who is retiring.Zipperstein previously...
WASHINGTON-CTIA's Steve Largent continued reorganizing the Cellular Telecommunications & Internet Association, announcing that Carolyn Brandon has been named vice president for policy and Bob Bolster will become director of congressional affairs."Bob and I worked side-by-side through much of my time in Congress and I...
WASHINGTON-A South Dakota judge granted a state request to throw out a suit filed by Verizon Wireless that challenged a new tax on mobile-phone companies.Circuit Court Judge Lori Wilbur issued her ruling from the bench last Tuesday. The 4-percent tax on gross receipts, passed...
BORDEAUX, France-Looking to cash in on the massive success of "The Lord of the Rings: The Return of the King" motion picture, wireless games company In-Fusio said it reached a deal with Jamdat Mobile Inc. to distribute Jamdat's "King"-based game throughout Europe.Wireless games have...
As the broadband market begins to sizzle, carriers are shifting from the comfort of tried technologies to the speed of alternatives. But challenges abound.So while Verizon Wireless announced its nationwide launch of CDMA2000 1x EV-DO, many carriers, including Verizon, are mulling future services that...
The latest issue of Consumer Reports, published by nonprofit Consumers Union, comes down hard on the wireless industry in its annual wireless consumer review, referred to facetiously as an "Annual Address on the State of Consumer's Cell Hell," by Jim Guest, president and chief...
I've owned multiple Nintendo game consoles. I beat the new "Enter the Matrix" game for Microsoft Corp.'s Xbox in less than four days. I once played a Super Mario game for 15 straight hours. I consider myself a competent and informed video gamer.And I...
