RICHARDSON, Texas-Ericsson Inc. launched a network services unit to offer multivendor telecommunications management services to carriers.
The company’s network management services include billing, customer care, work force management, fault handling, provisioning, network configuration, security, performance and trouble tickets.
“We’re offering a `phone company in a box,’ ” said Fredrik Winterland, business line manager. “It’s easy to underestimate the importance of the behind-the-scenes telecommunications management services in running a phone company, but when these services are integrated properly, it can be a great profit enhancer.”
