NEW YORK-AT&T Corp. and Cincinnati Bell Inc. announced a definitive agreement for Matrixx Marketing Inc., the teleservices unit of Cincinnati Bell, to acquire AT&T Solutions Customer Care for about $625 million in cash.
Matrixx Marketing is an independent provider of outsourced customer care services whose clients include several mobile telephone operators.
The definitive agreement includes an eight-year contract between AT&T and Matrixx. Matrixx will provide customer service and employee support that AT&T receives from AT&T Solutions. Also, Matrixx will expand its current relationship with AT&T, becoming a preferred source for current and future spending by AT&T’s business units for additional outsourced teleservices, said the companies.
AT&T Solutions manages relationships with customers and employees for other AT&T businesses and for selected Fortune 500 clients around the world, said the companies.
