SAN JOSE, Calif.-Nortel Networks Corp. integrated Philips Speech Processing’s SpeechPearl speech-recognition engine with its Open Signal Computing and Analysis Resource voice interaction platform, enabling deployment of speech-enabled directory assistance and customer-care applications.
Philips said its SpeechPearl engine allows users to have natural dialogs with interactive voice response systems in lieu of touch-tone responses to menus. The engine is designed to support 20 languages and a 200,000-word dictionary.
