WASHINGTON—The Federal Communications Commission said it received more than 3,000 complaints from wireless users the past three months, the second highest total of all telecom sectors regulated by the agency.
The data, included in the first of what will be quarterly reports, covers billing, rates, marketing and advertising, contracts (including early termination), cramming, equipment and service quality. Complaints about billing, rates and marketing received the most complaints. The statistics are limited to wireless complaints received by the FCC’s Consumer Centers, and does not include complaints received by other agency offices, state agencies and wireless firms themselves.
Rep. Anthony Weiner (D-N.Y.) is pushing legislation in Congress calling for greater FCC oversight of wireless complaints. The mobile phone industry, which has had mixed success fighting wireless consumer lawsuits in state courts, opposes the bill.
“The statistics in this report will help CIB to play a proactive role in alerting the commission to potential problems that may require further consumer education efforts or policy changes,” said Dane Snowden, chief of the Consumer Information Bureau.
