ALBANY, N.Y.—Telecommunications industry billing and customer care systems provider CommSoft Inc. released a new version of its flagship CommVergence product.
CommVergence 8.0 allows customers to provide for wireless services in addition to wireline, cable, ISP and paging functionality. It includes: the capability to add and track wireless plans, features, contracts, contacts and phone numbers; numerous usage rating scenarios including free minutes and concessions; access to wireless service orders for information gathering; and the power to associate wireless accounts with other services on a combined customer invoice or individually.
“This brings to fruition our goal of providing our customers with a truly converged customer care and bill system for all of the major services provided by telecommunication companies today,” said Larry Davis, president and chief executive officer.
